# Billing Options
Source: https://support.melbourneit.au/account/billing/billing-options
When ordering and renewing subscriptions, customers can choose from a variety of billing methods and frequencies. This support page outlines the available options.
### Billing methods
Customers may choose one of the below billing methods when ordering or renewing a subscription.
* Credit card
* Prepaid credit
The credit card and prepaid billing methods are all automated. This means that upon renewal, our system will automatically debit money from the prepaid account or credit card provided to us.
To modify the billing method being used for a subscription, please [contact our support team](https://melbourneit.au/contact-us/).
### Billing cycles
Depending on the service you are subscribed to, you have an option to be billed monthly or annually.
To modify the billing cycle of your subscription, please [contact our support team](https://melbourneit.au/contact-us/).
# How to add a new payment method and Topup Account Credit
Source: https://support.melbourneit.au/account/billing/how-to-add-a-new-payment-method
Please see below the payment methods we offer for subscription services and domain names:
* Credit Card
* BPAY (to top-up your Account Credit balance)
How to Add a Credit Card:
1. Log into your online account
2. Navigate to the 'Billing' tab
3. Click on 'Payment Method.'
4. After clicking on 'Add Payment Method', enter your card details and click 'Save'
If you want to remove all of the credit cards listed in your account, please contact us.
## To top up your Account Credit Balance, when in the Account Credit section, then click the topup button.
You will be asked for:
* Currency
* Amount
* Payment method
# Cancelling a subscription service
Source: https://support.melbourneit.au/account/billing/how-to-cancel-subscription-services
If you need to cancel a subscription, here’s how to do it:
1. Sign in to your online account
2. Head to the 'Products & Services' section from the menu
3. Locate the service you want to cancel and select 'Manage Service'
4. Go to the 'Billing' section and under 'Manage Your Subscription,' choose 'Cancellation Options'
5. You can decide whether to cancel the service at the end of its term or stop it right away
# Billing
Source: https://support.melbourneit.au/account/billing/overview
Payments, invoices, billing cycles and cancellations
Manage payments, invoices, billing cycles and subscription cancellations for your Melbourne IT services.
# Where to Locate Account Invoices
Source: https://support.melbourneit.au/account/billing/where-to-locate-account-invoices
To view invoices in your account, please log into your Webcentral account and follow these steps:
1. After logging into your online account, click on the 'Billing' tab in the menu
2. From there, click on My Invoices and from there you can view all invoices generated in your account
To download an invoice, simply click on the invoice and select 'Download.'
# Locating your Support Pin
Source: https://support.melbourneit.au/account/locating-your-support-pin
A support pin is a six-digit number found in your Melbourne IT account. It is used to verify your access when you contact our customer care team. Before providing any information or making changes to your account, our customer care team will first need to confirm your access. While there are several authentication methods, the most common is the six-digit support pin.
Follow the steps below to locate your support pin.
1. Log into your online account at melbourneit.au
2. Click on your icon at the top right
3. Click on 'show pin' and it will reveal for you to read out
***Pro-Tip:*** you can click on the revealed pin to immediately copy it so you can paste it into a chat with us or email!
If you are already in the Support tab, you can view the support pin on the left hand side and generate a new one if needed.
# Service Level Delegate Access
Source: https://support.melbourneit.au/account/management/delegate-access
This article describes another way to use the delegate tool. In addition to enhancing internal communication with your store Admins and staff, the delegate tool gives clients the ability to bring third parties into their account.
Here's a example of the delegate function in action:
*Sebastian* purchases a web hosting contract for two years.\
*Sebastian* adds ***WebsiteDeveloper Dan*** as a delegate to redesign his website.\
The delegate tool gives ***WebsiteDeveloper Dan*** access to the web hosting but not full access to his entire online platform.
## What can a delegate do?
Any client can invite one or more delegates to access the client-side of a product with your Upmind store. These delegates can:
* view contract product registration, renewal dates, and status
* undertake provisioning actions (e.g. log in to a hosting account, update domain nameservers)
* create support tickets in relation to the contract product
* view tickets others have created in relation to the contract product, from the point that they were added as a delegate
## What can't they do?
* Manage billing for products
* Cancel, upgrade, or modify products
* Add or remove delegates
* Edit DNS in the DNS tab for domain-only products
***Note: the delegate function does not work with one-off purchases, like Change of Registrant.***
## Inviting a delegate
To start an invitation:
1. Log in to your account
2. Click the Products & Services menu tab
3. Select a service
4. Click on the Settings menu tab
5. Click the Invite delegate button
6. Enter the email address of the person you wish to be a delegate
7. Click Send invite
***Note: To receive an invite, the delegate must have a store account.***
## Next Steps
The person you have delegated access to will receive an email message with a link to accept the invitation.
After clicking the accept link, the service will display in that person account, under the services tab. it will have a message "is a delegated product meaning your access rights are restricted to read-only."
## How to cancel their access
You can cancel or revoke the access at anytime, for example, after the website development work is completed.
1. Click the Products & Services menu tab
2. Select a service
3. Click the Delegates menu tab
4. Hover the person icon next to Accepted
5. Click Revoke access
# How to Log In
Source: https://support.melbourneit.au/account/management/how-to-log-in
To log into your new client area, go to melbourneit.au and select "log in".
Enter your user name and password, your username is your account reference. If you're unsure what your account reference is, you can find this on the top right hand corner of any email you've received from us.
Note: your username will look like ***MI12345*** or ***MIT-123***
*Please note:* You may also use your 'domain name' or 'primary email address', however we recommend your account reference number as it is completely unique to you and is the most realisable username.
Once logged in, you will see the following tabs:
* **Dashboard** – similar to the Overview tab, it gives you services, invoices and tickets at a glance
* **Products and Services** – a full list of your domains and hosting products and services. From here, you will be able to log in to your hosting, email services as well as manage them
* **Billing** – this is where you will find all of your invoices, account credit balance, payment methods and currency settings
* **My Account** – update your contact information like name, email or phone number here
* **Support** – Raise tickets and find replies to your previous cases here
* **Place new order** – Place a new order for hosting, register a new domain name or purchase SSL certificates
# How To Recover Your Password
Source: https://support.melbourneit.au/account/management/how-to-recover-your-password
Your MelbourneIT account allows you to:
* View and pay invoices;
* View and administer all domains;
* View and manage all hosting services;
* Order new domains and services;
* Renew domain names.
[Click here to go to the Log-in page](https://melbourneit.au/)
Simply "Forgot password?" link and a password reset email will be sent.
Please contact our support team if you are unable to reset the password to your account.
# Locating account notifications
Source: https://support.melbourneit.au/account/management/locating-account-notifications
All account email notifications, such as password assistance, invoices, and domain renewal reminders, are logged in our system for your reference. This ensures that if you're unable to locate specific emails from us in your inbox, you can easily access them here.
1. Log into your online account
2. Click on the 'My Account' tab
3. From the menu on the left, select 'Email History'
4. In the Email History section, you'll find all emails sent, bounced, or failed, including those to and from Melbourne IT
# Multi-Factor Authentication Guide
Source: https://support.melbourneit.au/account/management/multi-factor-authentication-guide
At Melbourne IT, we take the protection of your data very seriously and understand that the confidentiality, integrity, and availability of your data are vital to your business. With this in mind, we are pleased to announce that Multi-Factor Authentication (MFA) is now available for Console account access.
**What is MFA?**
MFA is one of the most effective tools for enhancing login security and safeguarding your business and data against security threats. Once enabled, it will require proof of identity by supplying two or more pieces of evidence (or 'factors') when logging into the Console.
One factor is something you know, such as your username and password. Other factors are verification methods that you have in your possession, such as an authenticator app or security key.
How do I enable/disable MFA for my account?
At Melbourne IT, MFA is an optional feature which can be enabled from within your account:
1. Login to your [account](https://clients.melbourneit.com.au/login).
2. Navigate to the "My Account" page and select "Security" on the left hand side.
3. Scroll down and select "enable"
4. You will be prompted download an MFA app on a device of your choosing (mobile or tablet). We recommend Authy, Duo Mobile, Last Pass Authenticator or Microsoft Authenticator.
5. Once you have downloaded an MFA app on your device, the app will ask you to 'Add an Account' and 'Scan a QR Code'.
6. After scanning the QR code in the app on your device, you will be presented with a token code. Please type this into Console MFA prompt at the bottom of the pop-up labelled 'Type your MFA code below'.
**What to do if I lose or otherwise can't access my MFA device**
Please [contact our support team](https://melbourneit.au/contact-us/) who will be happy to assist in enabling or disabling MFA. You will need to know your passphrase.
**What happens if I put in the wrong MFA code when I try to log in?**
If the wrong MFA code is inputted it's not a problem - you can try again. However if our system detects 3 incorrect attempts, this usually means someone is trying to gain unauthorised access to your account. If this happens, we will automatically lock your account. You will need to unlock your account via our [support team](https://melbourneit.au/contact-us/).
**What if my question wasn't answered above?**
Not a problem - [get in touch with us](https://melbourneit.au/contact-us/) and our team will be happy to answer any other MFA related questions you have.
# Account Management
Source: https://support.melbourneit.au/account/management/overview
Logging in, security, and maintaining your Melbourne IT account
Manage how you log in to, secure, and maintain your Melbourne IT account.
# Update Account Contact Information
Source: https://support.melbourneit.au/account/management/update-account-contact-information
You can easily update your contact details through your account.
1. Log into your online account
2. Navigate to the 'My Account' tab from the menu
3. Under 'Profile,' you can update the account holder name.
4. To update your email address or phone number, scroll down and click 'Add New' next to 'Emails' and 'Phones'
If you need to update your address or company details, you can scroll to the bottom of the page and click 'Add New' next to 'Address and Company Details.'
# Moving to Melbourne IT
Source: https://support.melbourneit.au/account/moving-to-melbourneit
Thank you for entrusting us with the foundation of your online presence, whether that’s a business website, professional-looking email address or a completely new digital venture.
Moving your hosting or domain services requires thoughtful planning and careful execution. To assist you in making this transition as seamless as possible, we’ve compiled a checklist outlining each step of the process.
* Check what you actually need to move
* Choosing a plan
* DNS
* Files
* Emails
* Backing up your data
* Domain transfer
* Cancelling your old service
**Lets go over the checklist in a bit more detail:**
**Check what you actually need to move**\
Domains, DNS, Website and Emails can all be supplied from different providers. If you are happy with one aspect of your current hosting, you are more than welcome to keep it. Just keep in mind, you will have to alter some DNS records to get things working.
**Choosing a plan**\
Once you have confirmed what you would like to host with us, it's time to choose a plan.
We have many plans ranging from a Starter cPanel, moving into Wordpress-specific plans with a special dashboard, all the way to Unmanaged servers for when you want to take complete control.\
Once you have the plan locked in, you can browse any introductory offers available and make the purchase, its at this stage you either select a domain name to be registered or enter one in that you want to be transferred to us.\
If you don't have an account already, not to worry, one is easily set up as part of the checkout process.
**DNS**\
DNS is a very important part of staying online and is very important to consider. If you have a cPanel/Wordpress or Server, you will be managing your DNS through that service. If you only have a domain name with us, you can head to the DNS tab in your portal.
**Files**\
If you have cPanel, great news, we can migrate the files for you! Once the plan is all setup and before changing name servers, please raise a ticket or give us a call to get some details from you.
If you have a different Linux based hosting service, not to worry, the process is pretty straightforward, you just need to ensure you get the databases, files, resources required for your website, then upload them to your new hosting service. Because of the file-manager upload limitations, you please use FTP clients for large files.
**Emails**\
If we do a migration from your current cPanel to ours, the emails should come across smoothly.\
If you prefer to do it yourself or have a MS365/SmarterMail/GSuite type service, you can utilise online tools that sync mailboxes or backup the email accounts to a file using an application and then importing once the accounts are setup again.
If you are keeping your current mail provider, retrieve any Zone Records (MX, authentication TXT records) that will need to be replicated.
# Welcome to Melbourne IT
Source: https://support.melbourneit.au/account/welcome-to-melbourneit
A summary of your new client portal experience
From Friday, 4 Oct, 2024, when logging into Melbourne IT - you will be presented with our new and improved management portal. This is your client area and where you'll manage all of your products and services with us - this is also where the billing and support portals live too; all in one.
A lot of the things that you know and love about the 'Console' will still be in the same place, just presented in a faster, more convenient way.
## Logging in
To log into your new client area, go to melbourneit.au and select "log in".
Enter your user name and password, your username is your account reference. If you're unsure what your account reference is, you can find this on the top right hand corner of any email you've received from us.
Once logged in, you will see the following tabs:
* **Dashboard** – similar to the Overview tab, it gives you services, invoices and tickets at a glance
* **Products and Services** – a full list of your domains and hosting products and services. From here, you will be able to log in to your hosting, email services as well as manage them
* **Billing** – this is where you will find all of your invoices, account credit balance, payment methods and currency settings
* **My Account** – update your contact information like name, email or phone number here
* **Support** – Raise tickets and find replies to your previous cases here
* **Place new order** – Place a new order for hosting, register a new domain name or purchase SSL certificates
Lets go over the tabs in greater detail:
## Domains and Services
Now that you're logged in, this is the dashboard. Let's start with your domains and services.
On this page you can see all domain names and services you have with Melbourne IT at a glance.
You will be able to manage your domain names and log directly into your hosting packages by clicking on the tab to the right of your active products.
## Managing a Domain Name
After you select "manage domain name" you can lock/unlock the domain, update the nameservers and grab your EPP Code. On this page you can also select "billing" and "settings" to view auto renew options, invoice options and cancellation options.
## Billing details
From the menu, select "billing" to view invoices, payment methods and orders. To view invoices, select "my invoices", to make changes to your payment details select "payment methods". You can also update your currency by clicking "settings".
## Account Details
On the "my account" page you can change your contact details such as name, email and phone number. On this page you can also view your account notifications. This page will also show you if the emails were sent successfully or if they have bounced/failed.
## Support
Select "support" from the menu bar.
On this page you can view all active and closed support tickets. If you need assistance with something, you can raise a ticket here by selecting "open new ticket" in the top right hand corner.
As always, we're here to help so please feel free to contact us:
[melbourneit.au/contact-us](https://melbourneit.au/contact-us/)
# Where to find a list of your services
Source: https://support.melbourneit.au/account/where-to-find-a-list-of-your-services
To view the services linked to your account, follow these steps:
1. Log into your online account at melbourneit.au
2. Once logged in, you'll land on the dashboard where all you will see some Active products and be able to login and manage them
3. To see a full list, click 'view all' from the dashboard or Products and Services in the top menu bar
***Note: domains and services are listed separately.***
# Accessing your web site before DNS propagation is complete
Source: https://support.melbourneit.au/domains/accessing-your-website-before-DNS-propagation
DNS propagation must complete before starting to use your domain name. Read this article to learn methods for viewing your site before it completes.
After you update your domain's name server settings, DNS propagation can take 24 hours to complete. During this time, you cannot use your domain name. However, you can bypass DNS and view your web site by using a shared URL or the *hosts* file.
**Important**
Some content management systems (CMS) and web applications may not display correctly when you use a shared URL. This is because they are configured to use your domain name, which is different from the shared URL. For example, you must update two database settings every time you use a different domain name with WordPress.
## Method #1: Use the hosts file
Another method for bypassing DNS is to use the *hosts* file on your local computer. The *hosts* file contains domain name to IP address mappings. These mappings mimic the function of a DNS server, and allow you to "trick" your computer into associating a domain name with a particular IP address.
To use the *hosts* file to bypass DNS for your domain, follow these steps:
1. Open the *hosts* file in a text editor. The location of the *hosts* file depends on your computer's operating system:
* On Microsoft Windows computers, the *hosts* file is located at *%SystemRoot%\system32\drivers\etc\hosts*.
> 📘 Note
>
> * On Windows Vista, Windows 7, and Windows 8, click **Start**, search for Notepad, right-click the icon, and select **Run as Administrator**.
> * On Windows 10, Windows 11, click **Start**, type `notepad`, right-click **Notepad**, and then click **Run as administrator**.
This starts Notepad with the elevated privileges necessary to open, modify, and save the *hosts* file. Note that in Notepad's **Open** dialog, you must use the **All Files** filter to see the *hosts* file.
* On Apple Macintosh computers, the *hosts* file is located at */etc/hosts*. For example, in a terminal window
type `sudo nano /etc/hosts` to open the file in a text editor with the correct permissions.
* On Linux computers, the *hosts* file is located at */etc/hosts*.
> 🚧 Important
>
> The *hosts* file is a plain text file, so you should use a plain text editor like Notepad or nano to edit it. Do **not** use a word processor like Microsoft Word, which can add additional formatting and cause more problems than it solves!
2. When you open the *hosts* file, you should see an entry that resembles the following line:
```text theme={null}
127.0.0.1 localhost
```
3. To create a new mapping for your domain, add the following line to the file:
```text theme={null}
192.0.43.10 example.com www.example.com
```
Replace the IP address with your MelbourneIT server's IP address, and replace *example.com* with your web site's domain name. You can obtain your account's IP address by logging in to [https://clients.melbourneit.com.au/](https://clients.melbourneit.com.au/)
4. Save the *hosts* file and exit the text editor. For example, if you are using the nano text editor, press **Ctrl+O**, press **Enter**, and then press **Ctrl+X**.
> 🚧 Important
>
> If you are using macOS, you should also clear the DNS cache.
5. To test the configuration, restart your web browser and go to [*http://example.com*](http://example.com) or [*http://www.example.com*](http://www.example.com), where\_example.com\_ represents your domain name. You should see your web site's main page (assuming you have created some content).
> 🚧 Important
>
> After DNS propagation is complete, make sure you go back and remove the relevant entries from the *hosts* file!
## SSL certificates before propagation
Modern browsers increasingly expect SSL connections and generate error messages when SSL is not used. To get the best preview of your site before DNS updates, use one of the following methods. These methods only work with the *hosts* file method described above.
### Copying an existing SSL certificate
If your site currently has an SSL certificate, you can move it to your new location. To move the SSL certificate, make a copy of the certificate and the private key. It is not necessary to move files; you can simply copy the certificate and key to your computer's clipboard and then paste it in place.
### Using a self-signed certificate
If you do not already have an SSL certificate, you can create one and use it temporarily to view your site with SSL. When your site is ready to go live, you should replace the self-signed certificate with a certificate from a recognized certificate authority (CA).
## More information
For more information about the *hosts* file, please visit [http://en.wikipedia.org/wiki/Hosts\_(file)](https://en.wikipedia.org/wiki/Hosts_\(file\)).
# .au Domain Eligibility Complaints And Scenarios
Source: https://support.melbourneit.au/domains/au-domains/au-domain-eligibility-complaints-and-scenarios
Domain ownership of .au domain names can often be confusing and controversial. This page outlines a number of complaint scenarios to help you, our customers, understand the processes.
[The Australian Domain Name Administrator (auDA)](http://www.auda.org.au/) is the governing body that regulates and maintains policies in the .au name space. They have several policies and defined procedures surrounding complaints handling for .au domain registrations.
Below are some of the most common complaints that arise. Please keep in mind, all complaints are different and they are handled on a case by case basis.
### Trademark/Company ownership claims to domain names
When it comes to [registering .au domain names](https://melbourneit.au/domain-names/), registrations are provided on first-come, first-served basis to available applicants. Prior to the policy changes in 2002, a registered business name was required to be eligible to register a .com.au or .net.au domain name. This is no longer the case, as long as a customer has a substantial connection to a domain, along with valid registrant data, you are eligible to register any domain you wish.
Please be aware, if you hold a Trademark/Registered Business Name/Company similar to a domain name, you are not automatically entitled to register a domain of the same name. If the name was registered by another organisation before your company existed, and the other organisation is still eligible, they are able to maintain control of the domain license.
However, if you believe that the current registrant of a domain is not eligible to hold the registration, then you will need to lodge an eligibility complaint.
#### Scenario 1
*Jessica owns a business name registration for “Red Apples”. She goes to register the domain name “redapples.com.au”, but discovers that it is registered to “Sarah Smith”, using a sole Trader ABN, but trading under the name “Red Apples Design”. Jessica is upset as she feels that she should be the owner of the domain rather than Sarah.*
In this situation, Sarah is eligible to hold the registration of the domain redapples.com.au, as she has a close and substantial connection to the domain name. She was first in to register the domain, and as long as she continues to trade under the name “Red Apples Design”, she will remain eligible to hold the registration license.
Depending on the date Jessica registered the “Red Apples” domain, she may or may not be able to lodge a complaint through the .au Dispute Resolution Process (auDRP). She would need to contact auDA to determine the domain name registration date, and could then make a decision on whether to pursue her complaint further.
### Eligibility Complaints
As long as the domain registrant (A registrant is the person or company who registers a domain name. For example, Jessica Jones (registrant) registers the name jessicajones.com.au through Melbourne IT (registrar), who in turn writes the name to the central database, remains eligible to hold the registration of a domain. She is able to renew it every 2 years, and cannot be forced by another party to cancel or transfer the registration of the domain licence.
Please note, if the ABN/ACN/Registered Business Name/Incorporated Association or Trademark number used to register a domain name is cancelled, then the registrant may no longer be eligible to hold the domain licence. If this is the case, a complaint can be made against the domain name to the registrar (A "Registrar" (or "Domain Name Registrar") is an organisation like Melbourne IT or Netregistry that has control over the granting of domains within certain TLDs (top level domains, like the generic .com/.org/.net or country-specific .au, .nz etc), registrar of record (that is the company that the domain is registered through), to determine whether the registration is still valid.
Depending on the circumstances of the complaint, the registrant may be provided with a period of time to update their details. However, if the name is no longer eligible, it may be deleted from the registry and made available for public registration.
If you believe that a domain registered through Melbourne IT no longer meets eligibility criteria, you can lodge an official complaint by contacting our Customer Care team.
Once received, a member of Melbourne IT's Domains team will investigate your claim.
#### Scenario 2
*Mark noticed that the owner of timberblinds.com.au, David, is using an expired business name as his eligibility ID to support the registration of the domain name. The domain is registered through Melbourne IT, so Mark contacts Melbourne IT and lodges an official complaint.*
Melbourne IT’s Domains team review Mark’s complaint, and realise that the Registered Business Name that David was using had indeed expired. They contact David, and provide him with 14 days notice to update his eligibility details, or risk the domain name being de-registered. David responds to the request and provides an updated and valid ABN number, and the registration of the domain is updated, so that the name meets eligibility criteria. If David had not responded, the domain name would have been deleted. However, as he provided the requested information, he is able to retain ownership of the domain licence.
#### Scenario 3
*Bianca is interested in registering the domain name pinkbeads.com.au, but the domain is already registered to someone else. She looks up the registrant information on the domain via a [whois](https://whois.auda.org.au/) search, and notices that the domain registrant appears to be an individual with no connection to the name "pink beads". She lodges an official complaint through Melbourne IT, the registrar of record for the domain name.*
Melbourne IT’s Domains team review Bianca’s complaint. The domain registrant is contacted, and is given 14 days to explain their connection to the domain name. The registrant does not respond within 14 days, so Melbourne IT, unable to determine the connection between the domain name and registrant, cancel the registration licence. If the domain owner had responded within 14 days with a valid explanation of the connection, they would have been able to retain the domain licence, but because they did not respond, Melbourne IT had no choice but to cancel the domain registration. The domain name is placed in a 14 day “auDA POLICY DELETE” status, before being released back into the public pool of available domains the next business day.
### Further Information
#### auDA – Australian Domain Policy and Regulation Authority
For further information about auDA policies, you can contact auDA directly via the below contact details:
**Telephone:** 1300 732 929\
**Facsimile:** (03) 8341 4112\
**Email:** [info@auda.org.au](mailto:info@auda.org.au)\
**Post:** 114 Cardigan Street, Carlton VIC 3053
You can also submit an enquiry online to our Domain Administration Team, who will be happy to assist with any enquiries you may have.
#### .au Domain Policies
To view and download .au domain policies, go to [.au rules and policies](https://www.auda.org.au/au-domain-names/au-rules-and-policies/).
#### .au Dispute Resolution Policy (auDRP)
For further information about the .au Dispute Resolution Policy, go to [The auDRP process](https://www.auda.org.au/au-domain-names/complaints-and-disputes/au-disputes/the-audrp-process/).
#### Lodge an Eligibility Complaint for a .au domain registered through Melbourne IT
To lodge a domain eligibility complaint for a domain registered through Melbourne IT, please [contact our Accounts and Billing Department](https://melbourneit.au/about-us/contact-us/).
#### **auDA Help FAQ**
For general information about Domain Name Basics, Domain Name Registration Issues and other .au name space items visit the [auDA FAQ](https://auda.zendesk.com/hc/en-us).
# Changes to .ORG.AU Domains in 2021
Source: https://support.melbourneit.au/domains/au-domains/changes-to-orgau-domains-in-2021
> On 12 April 2021 a new set of rules for the .au country code Top Level Domain (ccTLD) - the .au Domain Administration (auDA) Rules - took effect.
>
> The new rules contain a range of changes which affect some current registrants of org.au domain names.
### When the new rules will apply to org.au
org.au domain names created, transferred or renewed on or after 12 April 2021 are subject to the new licensing rules.
If the current licence period for your org.au domain name began before 10:00 AEST 12 April 2021, the legacy published policies in place at the start of your current licence period apply. If you renew your .au name the auDA Rules will apply.
### Changes to the org.au eligibility rules – defining a not-for-profit
To be eligible to register an org.au domain name you must be a not-for-profit organisation. The definition of a not-for-profit organisation has been updated.
This definition now contains 11 categories of eligible organisations:
* an Incorporated Association under State or Territory legislation;
* a Company limited by guarantee under the Corporations Act 2001(Cth)
* a Non-distributing co-operative registered under State or Territory legislation;
* an Indigenous Corporation registered under the Corporations (Aboriginal and Torres Strait Islander) Act 2006(Cth) and which appears on the Register of Aboriginal and Torres Strait Islander Corporations;
* a Registered Organisation that is:\
(a) an association of employers;\
(b) an association of employees (union); or\
(c) an enterprise association;
* registered under the Fair Work (Registered Organisations) Act 2009(Cth) and which appears on the Register of Organisations;
* a Charitable trust endorsed by the Australian Taxation Office as a Deductible Gift Recipient;
* a Non-trading cooperative under State or Territory legislation;
* a Public or Private Ancillary Fund endorsed by the Australian Taxation Office as a Deductible Gift Recipient;\
an unincorporated association that appears on the Register of Charities established under the Australian Charities and Not for Profit Commission Act 2012(Cth);
* a Political Party registered under the Commonwealth Electoral Act 1918(Cth) or State or Territory Electoral Act and which appears on the Register of Political Parties or as otherwise named; or\
Government, being either the Crown or a Commonwealth, State or Territory statutory agency.
### The following kinds of organisations are new to this definition:
* Indigenous corporations;
* Co-operatives;
* Registered state and territory political parties; and
* Government, being either the Crown or a Commonwealth, State or Territory statutory agency.
### Unincorporated associations
Under the auDA rules unincorporated associations are not eligible to hold org.au names. The only exception is where an unincorporated association appears on the Australian Charities and Not for Profit Commission’s (ACNC) Register of Charities.
However, registrants of org.au names using an unincorporated association as the basis for their eligibility may be still eligible for their org.au name if they meet the definition of a not-for-profit a different way.
### Who is affected by this change?
Registrants of org.au names using an unincorporated association as the basis for their eligibility (except where that unincorporated association appears on the ACNC Register of Charities).
### Actions you can take if this change affects you
There are a number of courses of action you can take depending on your circumstances. You will need to assess which is the best option for your situation.
Check if you meet another category of not-for-profit entity
You should first check whether you meet the definition of a not-for-profit entity in the licensing rules through any of the other categories, and update your registrant details via your registrar.
If you’re unsure about what kind of entity your organisation is, a good place to start is by searching for your organisation on the ASIC registers or the Australian Business Register.
Register in the asn.au space\
Unincorporated associations are eligible to register in the asn.au namespace. You may wish to consider registering a name which is the same or a similar to your org.au name in the asn.au namespace, subject to its availability.
Consider a new legal structure for your organisation\
You can consider changing the legal structure for your organisation to meet the definition of a not-for-profit entity, such as by becoming an incorporated association in your state or territory, or becoming a company limited by guarantee.
While we can’t offer advice on what legal structure is best for your situation, organisations like Justice Connect offer free advice and resources on these matters.
### Changes to the org.au allocation rules
Allocation rules determine what name you can register in a namespace and how it must relate to you as a registrant.
The rules around what org.au name you can choose have been broadened to allow for a wider range of names to be used by eligible org.au registrants.
Under the auDA rules, an org.au name must be:
(a) a match or synonym of the name of:
i. a service that the Person provides;\
ii. a program that the Person administers;\
iii. an event that the Person registers or sponsors;\
iv. an activity that the Person facilitates, teaches or trains;\
v. premises which the Person operates;\
vi. an occupation that its members practise;
b) and which that Person is providing at the time of the application; or\
c) a match of the Person’s legal name, business or statutory name or the name of the unincorporated association; or\
d) a acronym of the Person’s legal name, business name, or statutory name; or\
e) a match of the Person’s Australian Trade Mark; or\
f) a match to the name of a trust of which the Person is a trustee.
This rule replaces the ‘close and substantial connection’ rule in place in the legacy published policies.
### Who is affected by the change in allocation rules?
This rule applies to not-for-profit entities wishing to register, renew or transfer names in the org.au namespace.
If you have any further questions, please reach out to our Customer Care team.
# .AU Domains and auDA
Source: https://support.melbourneit.au/domains/au-domains/overview
Understanding .au domains and the role of auDA
## What is auDA?
The [Australian Domain Administrator (auDA)](http://www.auda.org.au/) is a legal Australian body responsible for the administration of .au domain names. It is the policy authority and self-regulatory industry body for the **.au** domain space. It is formally endorsed by the Australian Government.
Melbourne IT is one of a only a handful of companies in Australia recognised by auDA as a registrar of .au domain names. Amongst other capabilities, this means we can [register domain names](https://melbourneit.au/domain-names/) and [renew domain names](https://melbourneit.au/domain-names/domain-renewal/) that end .au.
Melbourne IT is subject to the [rules and policies](http://www.auda.org.au/policies/) set forth by the auDA related to domain name registration.
For any [complaints](http://www.auda.org.au/policies/2012-03/) related to domain name ownership please contact the auDA for information about your rights and responsibilities.
# Registrant (ABN/ACN) Compared with Registrant Contact
Source: https://support.melbourneit.au/domains/au-domains/registrant-abnacn-compared-with-registrant-contact
When you register a domain name, two roles are usually recorded:
### Registrant (Entity)
* The entity that the domain name is registered to
* Can be an individual, business, or organization
**IMPORTANT**: As there is different eligibility requirements based on your TLD, please be advised of the criteria that must be met below;
* com.au/net.au - the registrant must have an Australian presence and be a commercial entity.
* org.au - the registrant must be a not-for-profit organisation.
* asn.au - the registrant must have an Australian presence and be a not-for-profit entity or unincorporated association.
* id.au - the registrant must have an Australian presence and be a natural person – that means an individual person, **not** a company or organisation
* .au - The registrant must have a verifiable Australian presence, which includes being a citizen or permanent resident or an organisation registered in Australia.
* Responsible for the domain’s lifecycle, including fees, renewals, and eligibility details
### Registrant Contact
* The person or team appointed by the registrant to manage registration details
* Serves as the point of communication with the registrar
* Updates technical and administrative information, such as DNS or contact details
Here is what it looks like when you do a WHOIS lookup:
For help changing the entity (ABN/ACN) attached to your .AU domain, please see the article [Changing ownership of .au domain names/Change of Registrant (COR)](/domains/au-domains/transferring-ownership-or-updating-eligibility-id-for-au-domains)
# Eligibility for .au Domains
Source: https://support.melbourneit.au/domains/au-domains/requirements-for-au-domains
To register a .com.au or .net.au domain, you need to be able to prove that you are doing business in Australia. This usually takes the form of providing an ABN, ACN, ARBN or Australian-registered trademark.
While you can obtain a sole-trader ABN quite easily, there are no options available for private individuals who are not in business to own .com.au/.net.au domains. The .com part of the domain is shorthand for "commerce" and while the generic .com domains allow anyone to register them, the .au Domain Administration (auDA) has reserved these spaces for commercial enterprises.
Similarly, to register a .org.au or asn.au domain, you need to prove that you are a not-for-profit body such as a sporting club, charity and similar.
For further information concerning .au registration policies, you can read auDA's domain name eligibility policy.
**Please note, if a domain is found to not have a valid registrant ID at the time of renewal, we will not be able to renew it. Please contact our Customer Care team to update and an additional fee may apply.**
# Transferring Ownership or Updating Eligibility ID for .AU Domains/Change of Registrant (COR)
Source: https://support.melbourneit.au/domains/au-domains/transferring-ownership-or-updating-eligibility-id-for-au-domains
When we transfer a .AU to a different registrant entity or simply want to update the ABN we go through the process called Change of Registrant (COR). A COR is the process of transferring the domain name ending in .au from one party to another. A transfer of ownership involves complete re-registration of the domain for 1 year with the receiving party/individual, who will need to meet the eligibility requirements to hold the registration of the domain. An administration fee applies for every Change of Registrant (COR).
As there are different eligibility requirements based on your TLD, please be advised of the criteria that must be met by reviewing the rules at [.au Domain Administration Rules: Licensing](https://www.auda.org.au/au-domain-names/au-rules-and-policies/au-domain-administration-rules-licensing-2/).
## How to request a Change of Registrant
1. Log in to your Melbourne IT account that holds the domain name.
2. In the top right of the dashboard, click **Place new order**:
3. In the left-hand category list, click **Domain Services**.
4. Find the **.AU Change of Registrant** product and click **Add to basket**:
5. On the product page, enter your domain name in the **Hostname**\* field, then click **Add to basket - A\$250**:
6. Review your order at checkout and click **Place order & pay**:
7. Once payment is processed, an email with the subject line **"Change of registrant for \[your domain name] requires your confirmation"** is sent to the current registrant contact. They'll follow the link and provide the new registrant's email address. The new registrant is then emailed to complete their details. **The COR isn't finalised until both parties have completed their steps.**
If you run into any issues during the process, contact our customer care team for help.
## COR FAQ:
### Is there any additional cost?
There is an administrative fee of \$250AUD for the Change of Registrant (COR). This includes the change on the registry and an additional year to any full-year term you have left on your registration period. So if you have 2.5 years left and do a COR, it will be registered for 3 total years once complete.
### What if I just want to update the ABN?
For updating the registrant entity attached to the domain, the COR process applies as the domain licence is reissued with the update. You may keep the registrant contact details, the same before and after the process.
### Who can I transfer the .AU domain to?
This depends on your extension so please see the specific eligibility details for your domain name. As an example, .ORG.AUs must go to a not-for-profit ABN/ACN, while .COM.AUs just need a valid ABN or ACN that has a connection to the domain name.
### Can you just update my registrant details?
In a case where a domain name is registered incorrectly to an ABN not owned by the true/intended registrant of the domain, it is possible to request a correction to registrant information without needing to re-register the domain for 1 year and going through the COR process. These are assessed on a case-by-case basis. For this request, we may require the following documentation:
* Proof of original payment for the domain e.g. a copy of the paid invoice for this domain from the company acting on behalf of the intended registrant in the name of the intended registrant
* Photo ID of the individual who will become the Registrant Contact following the update
* A signed letter of explanation from the requestor including the correct ownership information
In cases of human error during the submission of the registration application, such as mis-type or spelling error, please contact us with the correct information.
### Can I renew my domain name?
If your domain is currently registered with an invalid Registrant Entity/ABN/ACN we will not be able to renew your domain name. We may be able to use what you have paid for the renewal toward the update, so please contact our Customer Care team.
# What is the life cycle of a .au domain name?
Source: https://support.melbourneit.au/domains/au-domains/what-is-the-life-cycle-of-a-au-domain-name
When a .au domain name is registered, it can be transferred between registries immediately (unlike GTLD domains, which have a 60 day embargo period).
An .au domain can only be renewed when it is within 90 days of it's expiry date. When the domain is renewed, 1-5 years are added to the existing expiry date - if my domain expired on January 1 2030 and I renewed on October 1, my new expiry date would be January 1 2031.
You can change the registrant (ABN/ACN/business entity) of your .au domain name during it's lifespan. If you do so, a new licence is issued in the name of the new registrant for one year. This means that the if you were to transfer the ownership of a domain expiring (for example) March 1 2033 on January 1 2029, the new expiry date would be January 1 2030.
When an .au domain expires, it can be renewed for 30 days after expiry. There is no redemption phase on .au domains - after the 30 days the domain status changes from "Expired" to "Pending delete". This lasts 24-48 hours, after which the domain becomes available to be registered by the public again.
The full auDA policy on domain expiry can be read at auda.org.au.
# Auto renewal for Domain Names
Source: https://support.melbourneit.au/domains/auto-renewal-for-domain-names
## What is Domain Auto-Renewal?
Melbourne IT provides an "auto-renewal" feature to automatically renew your domain before it expires. This helps ensure your domain, along with any related services such as your website or emails, stays active without interruption, preventing it from being registered by someone else. By default, auto-renewal is enabled for all domains unless you switch to manual renewal.
## How Does Auto-Renewal Work?
Auto-renewal charges your primary payment method and renews your domain 7 days before its expiration date.
You’ll receive an email reminder 33 days before the renewal (40 days before your domain expires) to give you plenty of time to make any changes to your account. The email will also inform you of the renewal term (usually two years).
Once your domain is renewed, you'll get a confirmation email. If there’s an issue with your payment, we’ll notify you by email, and you’ll have 7 extra days to complete the payment to prevent any disruption in service.
*Note: Cancelling auto-renew after a renewal has been processed does not qualify for a refund. But don't worry! We'll email you with plenty of notice to turn-off auto-renewal should you decide to renew your domain manually or allow it to lapse*
## How to Manage Your Domain Auto-Renewal Settings
To modify your domain's auto-renewal settings, follow these steps:
1. Log into your online account.
2. Select 'Products & Services' from the menu.
3. Choose 'Manage Domain Name' for the domain you want to update.
4. Go to 'Settings.'
5. Scroll to the 'Auto-Renew' section to turn auto-renew on or off.
**Cancelling a Domain/Domain Deletion**
We are unable to delete domains, however we can set the domain to not renew. This will allow them to lapse, expire and then be deleted. You can also transfer the ownership of a domain to another party at any time.
# How Do I transfer a .co.uk domain?
Source: https://support.melbourneit.au/domains/cctlds/how-do-i-transfer-a-couk-domain
Unlike .com/net.org domain names, .co.uk domains do not have an auth code/EPP code/domain password. Instead, transfers for these domains are handled using a system unique to the domain space.
Each registrar has an IPS-Tag denoting its identity. To move the domain from one registrar to another, this tag must be changed by the current registrar.
To transfer a .co.uk domain to Melbourne IT, contact the current registrar and have them change the Tag to ours (MELBOURNE-IT). When this is done, contact our customer care team (via call, chat or case) and let us know the contact details to use on the domain.
To transfer a domain away from Melbourne IT, contact our customer care team (via call, chat or case), have your new IPS-Tag ready for us to update. Depending on the gaining registrar, the transfer could happen automatically once the IPS-Tag is updated.
# ccTLDs
Source: https://support.melbourneit.au/domains/cctlds/overview
Country-code top-level domains explained
Country coded top-level domains (ccTLD) are generally used by or reserved for a country. These domain spaces are either restrictive or non-restrictive, depending on the governing policies of each extension. In particular, the .au domainspace is heavily regulated and has many policies enforced where registrants must comply with to be eligible.
In other circumstances, ccTLD domain names are used for other purposes. For example the .tv domain space represents the country Tuvalu and is non-restrictive. Typically the .tv domain space is registered by registrants from the media industry.
If you want to check if you are eligible to own a ccTLD domain you may be interested in, please get in touch. Each domain space has different requirements and we will be able to let you know what supporting documentation (if any) you would be required to produce.
# Domain Passwords/EPP Codes/UDAI
Source: https://support.melbourneit.au/domains/domain-passwordsepp-codesudai
When you intend to transfer your domain name you need to acquire your domain password. They can be regenerated as needed and can easily be found within your customer portal at anytime. Please follow the below steps to retrieve it.
1. Log into the portal at melbourneit.au
2. Head to the Products and Services tab to find the domain in question
3. In the Manage your domain name section you will find the button to "Get EPP Code"
4. The code will popup, allowing you copy and record the code
***Note: Different registrars may call this code different names!***
.CO.UK Domains
.CO.UK domains have a slightly different process for transferring and do not have regular EPP codes. Please follow the below steps to transfer a .CO.UK domain name:
1. Retrieve the IPS-TAG from your new registrar
2. Contact our support team via case, chat or call with the new IPS-TAG
For transferring your .CO.UK to us, please use the IPS-TAG *MELBOURNE-IT*
***Note: Some registrars may have a ‘handshake’ enabled. The gaining registrar has up to 5 days to accept the transfer before the request times out, which means the transfer will have to be attempted again. start the process again.***
# Cancelling Service After Domain Transfers
Source: https://support.melbourneit.au/domains/faq-i-moved-my-domain-name-from-melbourne-it-to-another-provider-but-im-still-being-charged
### ***Aren't my domain name registration and hosting subscription linked? Why doesn't cancelling one automatically cancel the other?***
Your "Domain name registration" and "Hosting subscriptions" are two distinct services provided by Melbourne IT. To clarify, we have outlined what each of these services are and why we keep them separate:
### Domain names
Domain name registration is the acquisition of a **Country Code (CC)** or **Generic Top Level (gTLD) Domain Name** (better known as a URL) for use on the **world wide web (www)**. Melbourne IT registers domains in accordance with the rules established by the appropriate domain registration authorities ([ICANN](http://www.icann.org/), [auDA](http://www.auda.org.au/), etc). A domain name may include the following features:
* **The domain name** the name of an internet domain that may be used to establish an identity or web presence for the domain owner.
* **The name server** delegates the domain to a hosting provider.
* **The zone records** A, CName, MX, TXT or SPF records used to delegate domain requests to a hosting server IP address.
The delegation of domain names to any or multiple hosting services is at the discretion of the domain name owner. Note: When transferring a domain name to another registrar, the Name Server or Zone records are not automatically changed, and hosting is **not** automatically cancelled.
### Hosting
Web hosting or email hosting services are tangible products independent from the domain name, because you can host your website and your domain name separately. So what does your web hosting entail?
* **Web hosting** - is the provision of digital storage space on a Melbourne IT owned and managed server. The provision of this space and features is dependent on the subscription type (e.g. a *cPanel Hosting* product).
* **Email hosting** - is the provision and management of emails specifically destined for a previously established email account on the domain name (e.g. a *Cloud Webmail* product)
All files, websites or emails stored on the hosting server are accessed via a domain name using Name Servers or Zone records. Melbourne IT cannot make assumptions about any customers web hosting requirements, and web hosting is not automatically cancelled or suspended when re-delegating a domain name to another registrar. As a result, you will need to cancel the two separately – keeping in mind that you must back up all files, websites and emails.
You might also need to re-delegate your name servers to point your domain to the right hosting. This is because if you had hosting through Melbourne IT in the past but have moved it, you likely have your domain still pointed at our name servers.
### ***Ok, so I want to cancel my hosting services too, how do I do that?***
If you wish to cancel any subscription services, including hosting, which currently exist for your domain name under Melbourne IT, please cancel it within your account.
All cancellation of services are subject to the Terms and Conditions of the subscription.
Note: Before cancellation, customers should ensure they have backed up all hosted files.
# Domain Privacy
Source: https://support.melbourneit.au/domains/gtlds-and-icann/domain-privacy
## What is Domain Privacy?
When you register a domain name, your registrant details (such as name, email, phone number, and address) are stored in the public WHOIS database. Domain Privacy Protection (also known as WHOIS Privacy or Private Registration) is a service that replaces your personal details with generic contact information, helping to protect your privacy from spam, fraud, and unsolicited contact.
However, the availability of domain privacy varies depending on the type of domain (TLD) you register.
### Domain Privacy for .AU Domains
Due to auDA’s policies, domain privacy is not available for .AU domains. This includes all .com.au, .net.au, .org.au, .id.au, and other .au extensions. According to auDA’s licensing rules, the registrant information of a .AU domain must remain publicly accessible to ensure transparency and accountability.
While you cannot enable WHOIS privacy protection for .AU domains, you can take steps to minimize exposure of personal information:
* **Use a generic contact name** – Instead of displaying an individual’s name (e.g., “John Smith”), you can use a role-based or business title, such as “Domain Manager”.
* **Provide a business or generic email address** – Instead of a personal email (e.g., [john.smith@gmail.com](mailto:john.smith@gmail.com)), use something more neutral, like [domains@yourcompany.com](mailto:domains@yourcompany.com).
* **Use a registered business address** – If you are concerned about privacy, consider using a business address instead of a home address.
For more details, refer to auDA’s official domain name policies.
### Domain Privacy for Other TLDs (.COM, .NET, .ORG, etc.)
For most other domain extensions (TLDs) such as .com, .net, .org, .info, and many country-code TLDs, Domain Privacy Protection is available. This service helps:
* Mask your personal information in public WHOIS databases
* Reduce spam and unsolicited contact
* Prevent domain-related fraud and identity theft
Please note, there is no domain privacy available for .US domains. Be sure to check your specific domain extension for your eligibility for Domain Privacy
### How Does Domain Privacy Work?
When enabled, your domain’s WHOIS record is updated to show proxy or registrar-provided contact details instead of your own. For example:
**Without Privacy**
> John Smith\
> [johnsmith@gmail.com](mailto:johnsmith@gmail.com)\
> 123 Main St, Sydney
**With Privacy Protection**
> Domain Privacy Service\
> [privacy@yourdomainprovider.com](mailto:privacy@yourdomainprovider.com)\
> PO Box 000, Privacy Shield
### Why Use Domain Privacy Protection?
* Protect your personal information from public exposure
* Reduce spam, robocalls, and phishing attempts
* Prevent domain hijacking and unauthorized transfers
While Domain Privacy is not available for .AU domains due to auDA regulations, you can still take measures to protect your information by using generic contact details. For .COM, .NET, and other domains, Domain Privacy Protection is available and highly recommended for securing your personal data.
# What is the life cycle of a gTLD?
Source: https://support.melbourneit.au/domains/gtlds-and-icann/gtld-domain-expiration-cycle
Generic Top Level Domains (gTLDs) currently managed by Melbourne IT include: .com, .net, .org, .biz and .info domains.
The formal expiration cycle can be found [here](https://www.icann.org/resources/pages/gtld-lifecycle-2012-02-25-en).
* **Renewal Process:** Domain renewal reminders are sent before and on the expiry date. On expiry date, **CLIENTHOLD** status is added to the domain, stopping it from resolving any DNS records.
* You are then given 30 days past the expiry date to renew. Failure to renew will result in us cancelling the domain name from the registry, which sends the domain name to **REDEMPTION** for 30 days. While in Redemption, the domain can be recovered (For an additional fee that we pay the registry).
* After 30 days in **REDEMPTION**, the domain name enters **PENDINGDELETE** for 5 days (domain cannot be recovered from us at this time) before being deleted from the registry completely and being made available for re-registration. The chances of re-registering are very slim due to the domain name aftermarket/speculation on expired domains.
* **Deletions:** If a client wants to delete a domain name they must provide a written request to us on an authenticated support case. The domain name will be deleted from the .com registry and will enter the **REDEMPTION** status then **PENDINGDELETE** as per gTLD expiry cycle.
# My Domain Is In REDEMPTION Status! What Do I Do?
Source: https://support.melbourneit.au/domains/gtlds-and-icann/my-domain-is-in-redemption-status-what-do-i-do
When a generic Top Level Domain (gTLD) name (.com, .net, .org, .biz, etc) has expired for more than 30 days, it is automatically assigned a **redemption** WHOIS status for another 30 days. During this period the current registrant (owner of the domain) still maintains the option to renew the domain. A domain may be recovered from redemption at any time during this 30-day period. A fee will apply, which also includes the first year of renewal. This fee is collected by Melbourne IT on behalf of the registry. Should a domain not be recovered from redemption, it will be deleted from the registry and become available for new registration.
To recover a domain name from redemption, please contact our customer care team [here](https://www.melbourneit.au/contact-us/).
**Note:** Melbourne IT subscription services, such as web hosting or email hosting, don't automatically terminate on domain name expiration. Customers are required to [cancel any services](/account/billing/how-to-cancel-subscription-services) that are no longer needed on a given domain name.
### Do not gamble on lapsing your registration to avoid Redemption recovery cost
It is becoming increasingly common for domain names to be backordered, which means that your expiring domain name could already be scheduled for registration by another person. Domains are commonly registered the instant they become available by "domain monetisers" (people who make money by buying and selling domains), who then charge the original domain owner an exorbitant price to regain control of the domain.
In light of this increasing trend, **customers wishing to keep a domain that has entered the redemption period should submit a redemption request rather than wait for the domain to be deleted**. We can't guarantee that the domain won't be registered by another party when it becomes available, and the redemption charges are likely to be much less than the costs asked by a new registrant.
# gTLDs and ICANN
Source: https://support.melbourneit.au/domains/gtlds-and-icann/overview
Understanding gTLDs and the role of ICANN
## What is iCANN?
ICANN is the body responsible for the administration of gTLD (Generic Top Level Domain Names).
The Internet Corporation for Assigned Names and Numbers (ICANN) is responsible for managing and coordinating the Domain Name System (DNS) to ensure that every address is unique and that all users of the Internet can find all valid addresses. It does this by overseeing the distribution of unique IP addresses and domain names. It also ensures that each domain name maps to the correct IP address.
ICANN is also responsible for accrediting the domain name registrars. "Accredit" means to identify and set minimum standards for the performance of registration functions, to recognise persons or entities meeting those standards, and to enter into an accreditation agreement that sets forth the rules and procedures applicable to the provision of Registrar Services. Melbourne IT is an accredited ICANN registrar, allowing us to [register domain names](https://melbourneit.au/domain-names/domain-registration/).
ICANN's role is very limited, and it is not responsible for many issues associated with the Internet, such as financial transactions, Internet content control, spam (unsolicited commercial email), Internet gambling, or data protection and privacy.
* [Learn more about ICANN](http://www.icann.org/)
* [What is DNS?](/hosting/dns/understanding-dns)
* View ICANN's [Registrar Accreditation Agreement](http://www.icann.org/registrars/ra-agreement-17may01.htm)
# Whois Data Validation FAQ
Source: https://support.melbourneit.au/domains/gtlds-and-icann/whois-data-validation-faq
### My domain has been suspended, what do I do now?
You must verify your contact details. If you cannot locate the original validation emails sent to you, you can contact our Support team and they can resend the emails for you.
### How do I get my approval email resent?
To resend to the domain contact email address contact our Customer Care team who can resend manually.
### Do I need to validate my .com.au/.net.au/.org.au/etc domain registration?
No. This is an ICANN policy - AU domains are regulated by auDA who do not require this.
### What happens if I don’t approve the email request?
Your domain is at risk of being suspended if you do not validate your contact details before 15 days from the request date.
### The validation emails are going to spam, how do I fix this?
You will need to put [support@melbourneit.com.au](mailto:support@melbourneit.com.au) in your trusted email address list, also known as a whitelist.
### Why are you making me approve these requests?
ICANN have brought in this policy to reduce fraud on domain registrations and increase the validity of publicly available Whois data.
### Do other registrars have the same requirements?
Yes, all registrars that are accredited with ICANN are required to have a similar policy.
### Who is ICANN?
ICANN is the Internet Corporation for Assigned Names and Numbers who manage registrars for gTLD domains.
### What domains require the approval for registration, transfer and update?
Only gTLD domains require the contact validation. No other domain extensions are affected.
### Where does the reseller required “Registrants and Benefits and Responsibilities” link have to be placed.
The link must be placed on your website. Placement is not set by the policy but it must be visible by your customers.
### I don’t sell domain should I put the “Registrants and Benefits and Responsibilities” link on my website
The link only needs to be displayed for Resellers that actively sell gTLD domains
### I have a whitelabel with you, are you going to add the link?
The link has been placed in our default whitelabel setup files. You will need to update your domain-names.php file with the latest version.
### If the address does not exist on google maps what should I do?
Our process for validation will always allow a customer to complete a manual address entry which will be sent to our staff for validation.
### In regards to the ICANN email validation what happens if a domain has privacy enabled?
Our internal system stores the email address of the contact regardless of the privacy product. This is done so we can still contact the owner for renewal, validation or service critical notifications.
### How does this affect customers who have supplied a P.O. Box for the address which has no street name?
This will fall under the manual validation process, as Google cannot validate PO boxes.
**Related Articles**
* [2013 ICANN RAA impacts](https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en)
# How Can I Dispute A Domain Name Registration?
Source: https://support.melbourneit.au/domains/how-can-i-dispute-a-domain-name-registration
### The domain I want to register has already been registered!
Domain names are registered on a first-come, first-served basis. As long as the registrant of the domain is eligible to hold the licence (if they meet all the requirements), then they can keep that name.
You can attempt to contact the owner of the domain name licence, enquiring whether they wish to transfer it to you, however they are under no obligation to do so.
**Note:** Melbourne IT can only provide you with a domain name registrant's contact information as detailed on the public record.
### I've found a .au domain that doesn't meet the rules!
For .au domain names, you can view some extra details about eligibility and complaints [here](/domains/au-domains/au-domain-eligibility-complaints-and-scenarios).
# How do I register a domain name?
Source: https://support.melbourneit.au/domains/how-do-i-register-a-domain-name
So, you’ve decided on a domain name and want to purchase it. That’s great news and it’s an easy process. If you are still undecided, here are a couple of points to consider:
Ideally your domain name will reflect your businesses name, trading name or product. A large proportion of your customers may guess your domain name and type your business name or product name straight into their browser. rather than searching for you through a search engine.
The best domain name you can have is one that is most easily identifiable and memorable for your customers.
## Is it easy to spell?
If you have an business name with unusual spelling it may be wise to register common misspellings of your name as well and simply redirect the traffic to your main web site address e.g. 'quantas.com.au' for 'qantas.com.au', 'vodaphone.com.au' for 'vodafone.com.au'.
## Is it easy and short to remember?
Sometimes it may be a better strategy to use an abbreviated version of your name or initials e.g. 'commonwealthbank.com.au' and 'cba.com.au'
## Is it easily differentiated from similar business/product names?
If your business or product name is very similar to another company's, you need to choose a website address that won't confuse your customers. If you do not have a well known brand or product then a generic domain may be the best choice for you e.g. 'melbourne-plumbing.com.au'.
## How will customers most likely try to find you?
In many cases, your customers may know your products or nickname better than your business name so that may be a better choice e.g. 'termdeposits.com.au' or 'usedholden.com.au' or 'cheapcourier.com.au'.
## Where are your primary markets?
If a substantial proportion of your current or prospective business comes from 'specific' national markets, you should consider registering domain names in those markets:
* .au - Australia
* .nz - New Zealand
* .uk - United Kingdom
* .cn - China
* .sg - Singapore
For more information on country-coded domain names, please refer to [What are CCTLD domain names?](/domains/cctlds/overview)
## Do a search and see if your preferred domain name is available
Once you've decided on the name you want, use our free [domain name assist tool](https://melbourneit.au/domain-names/) to see if it's still available. Simply enter 'yourcompanyname' and click on 'Search'. If the name you want is already registered, you'll need to choose an alternative. You may like to try the net.au version or even consider a domain registration in another global address such as .com or .net - and if you're not sure, we suggest contacting one of our consultants to take you through your options.
## How to register a domain name
To register a domain name:
1. Go to [www.melbourneit.com.au](http://www.melbourneit.com.au/)
2. Enter the domain name you want to register in the 'Domain Name Search' box
3. Click Search. The Domain Name Search Results page will be displayed, as well as related domain names you might also want to register.
4. Choose the domain name you want to register and click Add to Cart
5. Follow the prompts to continue
The receipt and instructions for using your domain name will be emailed to the contact email address you supplied, once the transaction has been approved
# How to Manage Your Domain name
Source: https://support.melbourneit.au/domains/how-to-manage-your-domain-name
To manage your domain name follow these steps:
1. Log in to your online account
2. Navigate to the 'Products & Services' tab in the menu bar
3. Once there, find the domain you wish to manage and click "Manage domain name"
## Overview
The overview section allows you to manage your domain settings including locking, updating nameservers, modifying registrant contact details. If you wish to view your Domain Password for Change Of Registrant or transfers, click on Get EPP Code.
## Billing
The billing section gives you a subscription breakdown and shows invoices and credit notes. From here, you can also issue the next invoice.
## Settings
The settings section will allow you to turn off auto renew, change billing method and billing contact details. It will also show the next renewal invoice date.
# How to Update WHOIS Contact Details
Source: https://support.melbourneit.au/domains/how-to-update-whois-contact-details
You can update or modify the registrant, administrative, technical, and billing contact details for any of your domain names registered with MelbourneIT at anytime.
Please be aware: this only changes the contact information. For changing the entity attached to a .AU domain name, please place an order for [Change Of Registrant](/domains/au-domains/transferring-ownership-or-updating-eligibility-id-for-au-domains#how-to-request-a-change-of-registrant) or contact us.
To change the registrant contact details for a domain:
1. Log in via melbourneit.au
2. Select the domain name you want to make changes too
3. Below 'manage your domain name' select 'Update Registrant'
4. After you have made the requested changes, select 'Update Registrant' in the bottom right-hand corner.
# ICANN Registration Data Policy changes 2025
Source: https://support.melbourneit.au/domains/icann-registration-data-policy-changes-2025
ICANN (the Internet Corporation for Assigned Names and Numbers) is introducing a new Registration Data Policy that comes into effect on August 21, 2025. This policy helps ensure that domain registration data complies with global data protection laws.
Depending on your domain settings, you may be affected by these changes to the Registration Data Policy.
## Legal ownership
One of the changes in the new Registration Data Policy affects legal ownership of domains. Specifically, the entity in a domain contact's Organization field is now considered the legal owner of the domain.
Therefore, if your domain's registrant contact specifies an organization, you should review this information as soon as possible. To do this, follow these steps:
* Log in to the Hosting Panel at [https://clients.melbourneit.com.au/login/](https://clients.melbourneit.com.au/login/)
* In the left sidebar, under Products & Services, click Domains
* On the Domains page, click the domain you want to configure.
* Click Update Registrant:
* Review the information in the "Registrant Organization" field
If you want an individual listed as the domain owner, delete the information in the Registrant Organization field. Make sure the Registrant Name field is correct for the owner's name.\
Alternatively, if you want the organization to remain as the domain's legal owner, confirm that the information in the Registrant Organization field is accurate and complete. Make sure you remove any personal information from this field, such as your name.\
To save your changes, click Submit.
## WHOIS information
By default, your contact details (including the organization name, if specified) are not published in public WHOIS lookup results.
If you prefer this information is made public, please open a support ticket at [https://clients.melbourneit.com.au/login/](https://clients.melbourneit.com.au/login/) and we will assist you.\
If you prefer this information remains private, no action is required on your part.
## More information
To view the official ICANN Registration Data Policy, go to [ICANN Registration Data Policy](https://www.icann.org/en/contracted-parties/consensus-policies/registration-data-policy).
# I’ve Registered The Wrong Domain! What Do I Do?
Source: https://support.melbourneit.au/domains/ive-registered-the-wrong-domain-what-do-i-do
Once a domain name registration has been requested, Melbourne IT contacts the **applicable internet domain name registry** to determine if the site is available, and then registers the domain on the behalf of the customer (known as the **registrant**). Provided the information appears correct, the registry will lock the domain to the registrant, according to the registration time. **e.g.** ([.com.au are valid for 2 years](https://melbourneit.au/legals/registration-agreement/)). This process happens automatically according to the established rules of the applicable registry.
Unfortunately, the registration process cannot determine if the spelling of the domain was intended or not. In fact, many customers deliberately misspell a domain name to cater to the spelling abilities of a wide range of internet users, on top of registering their own accurate domain name.
Therefore, due to the nature of domain name registrations, refunds for incorrectly registered domain names cannot be considered and registrations cannot be reversed. This policy is also included in the Melbourne IT [Terms and Conditions](https://melbourneit.au/legals/universal-terms-of-service/) and customer are advised to be certain of their domain name purchases, during the registration process.
In any such case where the domain name was incorrectly registered, you will need to submit a completely new registration for the correct domain name.
### Under what conditions will Melbourne IT offer a refund?
The only circumstance in which Melbourne IT will [refund](https://melbourneit.au/legals/) a registration fee is if the registration was performed by a Melbourne IT representative and was mistyped by them.
### My circumstances don't meet the criteria outlined in the Terms and Conditions.
In any circumstance, Melbourne IT is happy to review your individual case, and we ask that you contact the management team regarding your refund request to [feedback@melbourneit.com.au](mailto:feedback@melbourneit.com.au). Please include as much information as possible citing your circumstance and reasons for requesting such a refund. Melbourne IT management will review all requests on a case-by-case basis and may propose an appropriate solution or alternative.
# Moving Your Domains To Melbourne IT
Source: https://support.melbourneit.au/domains/moving-your-domains-to-melbourne-it
To keep things all in one place, and to make troubleshooting even easier, you can elect to transfer your domain to us and have us as your registrar. Ensure you have your registrant-contact details up to date.
To start the transfer please follow the instructions below:
* Log in to your client area at melbourneit.au
* Select the Place New Order Tab
* Enter your domain name into the domain search field. Click on the blue Transfer Domain button
* Select the mount of years renewal (if applicable)
* Enter in the EPP/AUTH CODE and ensure your details are up to date
* Click Add to Basket and continue through the prompts
Please Note: many generic TLDs lock the domain upon transfer/after a change to the contact information so you may not be able to update where the domain is delegated to straight away.
If you have a .CO.UK domain, please get in touch so we can supply our IPS-TAG and accept the transfer.
If you want to start on a completely new venture, you could also register a free new domain for the first year with some of our hosting plans.
# Reporting Domain Name Policy Breaches
Source: https://support.melbourneit.au/domains/reporting-domain-name-policy-breaches
For complaints relating to domain name breaches of policy or other related activity, please contact [domain.policy@melbourneit.com.au](mailto:domain.policy@melbourneit.com.au) and ATTN: Admin and Billing in the subject.
Some examples of domain name policy breaches include:
* Cybersquatting: Registering a domain name with the bad faith intent of profiting from the goodwill or reputation of someone else's trademark, brand identity, company name, or personal name
* Domain Taste-Testing: Registering a domain name for a short period of time to determine its profitability, and then having it deleted it for a refund
* False Contact Information: Intentionally entering in false, misleading or inaccurate contact information when registering a domain name
* Copyright Infringement: Using a domain name to host copyrighted material without permission from the copyright owner
* DNS abuse: a broad term used by auDA that covers the misuse of a domain name
**What happens after I report a domain name policy breach?**
Our Admin and Billing team reviews these reports of domain name policy breaches and if there is evidence of infringement they will take action to inform the appropriate regulatory body and authorities such as ICANN (The Internet Corporation for Assigned Names and Numbers) and auDA (au Domain Administration). If required, they will communicate this breach to the domain owners and any impacted parties.
# Email sending restrictions
Source: https://support.melbourneit.au/emails/email-sending-restrictions
Limitations are placed on both the size and number of emails users can send from our servers to ensure the reliability and speed of our mail services, and to minimise the impact of spam sent from a compromised account. The following restrictions apply to customers using our email services:
| Service | Send out limit | Email size | Recipient limit per email |
| ----------------------- | ------------------ | ---------- | ------------------------- |
| Cloud Hosting Smarthost | 250 emails per day | 50MB | 50 |
| Cloud Hosting SMTP | 250 emails per day | 50MB | 50 |
| Cloud Hosting Webmail | 250 emails per day | 50MB | 50 |
| cPanel Hosting SMTP | 250 emails per day | 50MB | 50 |
| cPanel Hosting Webmail | 250 emails per day | 50MB | 50 |
**Service descriptions**
* The SMTP server is used to send emails when connecting to our Email servers via a third-party device (Outlook, Apple Mail, iPhone, Thunderbird)
* The Webmail service is the service customers use when logging into their online email portal
* The Cloud Hosting Smarthost service is the service customers use when sending emails from our Cloud Hosting website servers (such as when online contact forms are used)
**What happens if you reach the hourly/daily email sending limit**
Depending on the service you are using, you will get one of two types of messages if you try to send out more emails than the server allows you to. The error messages look like this:
| Hosting Type | Error Message |
| -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| cPanel Hosting | 550 "Daily limit has been exceeded for \[email address]" |
| Cloud Hosting | There was an error sending your message: Failed to send data \[SMTP: Invalid response code received from server (code: 550, response: Administrative prohibition)] |
If you get one of these error messages when sending out emails, it means you've hit your email sending limit. If you believe this is an error, or if you require further assistance, please contact our support team.
### Sending mass emails
If you want to reach a large number of email recipients, we recommend using software specifically built for mass email marketing.
# Email Settings for Mail Applications
Source: https://support.melbourneit.au/emails/email-settings-for-mail-applications
Email applications like the iOS Mail app, Mozilla Thunderbird, Microsoft Outlook use the below server settings to connect to your mail service. For help with these applications, please seek guidance from the manufacturer. You can always use the webmail version of your service in the meantime.
For our Professional Email service, [please click here.](/emails/professional-mail/professional-business-email-setup)
*\*replace yourdomain.com with your Domain Name*
| Setting | More information | Example |
| -------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Username | Where asked for the username, enter your email address | [johnsmith@yourdomain.com](mailto:johnsmith@yourdomain.com) |
| Password | When asked for the password, enter the password you made when creating the email account. | \*\*\*\*\*\*\* |
| Incoming Mail Server | If connecting via SSL and you encounter a warning about the security certificate, see our SSL certificate on shared email service support page for assistance. | **Professional Email POP/IMAP:** mail.wcg-mail.com
**cPanel Servers POP/IMAP:** mail.yourdomain.com
**Microsoft 365 Server POP/IMAP:** outlook.office365.com
**Cloud Servers POP:** pop.yourdomain.com **IMAP:** imap.yourdomain.com |
| Incoming Server Port | Our email servers use all the default incoming server port numbers. | **POP:** Non SSL = 110, SSL = 995
**IMAP:** Non SSL = 143, SSL = 993 |
| Outgoing Mail Server | If connecting via SSL and you encounter a warning about the security certificate, see our SSL certificate on shared email service support page for assistance. | **Professional Email SMTP:** mail.wcg-mail.com
**cPanel Server SMTP:** mail.yourdomain.com
**Microsoft 365 Server SMTP:** smtp.office365.com
**Cloud Server SMTP:** smtp.yourdomain.com |
| Outgoing Server Port | Most Internet Service Providers (ISP) block port 25 for their own outgoing emails. | **Professional Email** TLS = 587
**Microsoft 365, cPanel and Cloud** Non SSL = 587, SSL = 465 |
| Authentication Type | Users must use password authentication to send or receive emails from our servers. | Password |
# Making Changes to Existing Exchange and Microsoft 365 for Android
Source: https://support.melbourneit.au/emails/exchange-microsoft-365-android
## Making changes to an existing account
**Using the default Mail app**
1. From the Applications menu, select Email. This application may be named Mail on some versions of Android
2. Press the menu key and pick Settings then Account Settings
3. Select the account that you wish to change and the scroll down and select More Settings.
4. Scroll down again to change your Incoming Settings and Outgoing Settings
**Incoming Mail Server**
**Email Address:** Type your email address, for example [test@example.com](mailto:test@example.com)\
**User Name:** Type your email address, for example [test@example.com](mailto:test@example.com)\
**Password:** Your email password\
**Server Name:** outlook.office365.com\
**Security Type:** SSL\
**Port:** 995
**Outgoing Mail Server**
**Server Name:** outlook.office365.com\
**Security Type:** SSL\
**Port:** 995\
**Require sign-in:** On\
**Email Address:** Type your email address, for example [test@example.com](mailto:test@example.com)\
**Password:** Your email password
1. In Account name type a name for this account and the name you want displayed when you send e-mail to others.
2. Tap Done.
# Application Setup Guides
Source: https://support.melbourneit.au/emails/how-to-guides/application-setup-guides
The current email service offerings from MelbourneIT are cPanel, Profession Mail and Microsoft 365 (MS365). There is also older services like BNE Hosting and Cloud Hosting. The way you setup your email applications is mostly the same, just ensure you have the settings for your email service which you [can find here](/emails/email-settings-for-mail-applications), your email address and your email password.
If you are not sure of what email service you have, log in to the Console or please contact us.
For help with these applications, please seek guidance from the manufacturer, however we offer the following articles to get you started. Please use the webmail version of your service while you get things setup as you like.
[How to - Outlook (New) on Windows](/emails/how-to-guides/how-to-outlook-new-here)
[How to - Outlook on iOS or iPadOS app](/emails/how-to-guides/how-to-outlook-on-ios-or-ipados-app)
[How to - macOS Sonoma Mail app](/emails/how-to-guides/how-to-macos-sonoma-mail-app)
[How to - iOS and iPadOS mail app](/emails/how-to-guides/how-to-ios-and-ipados-mail-app)
For our Professional Email service, [please click here.](/emails/professional-mail/professional-business-email-setup)
# How to - Backup with Outlook
Source: https://support.melbourneit.au/emails/how-to-guides/how-to-backup-with-outlook
We recommend customers back up their emails regularly. The following instructions apply to Microsoft Outlook.\
Consult your help file for any issues related to your specific email client or contact a local general-IT professional.
***Note: Outlook 2024 (new) no longer supports exporting to a file.***
To back up emails to a new Microsoft Outlook PST file:
1. Open Microsoft Outlook
2. Click File from the menu bar and select Open & Export
3. Click Import/Export
4. Select Export to a file, then click Next
5. Select Outlook Data File (.pst), then click Next
6. Select the mail folder you want to back up and tick the box Include subfolders, then click Next
7. Click Browse... to choose where to save your backup on your device and name the file
8. You can create a password to lock this file or click OK without creating a password to skip it
9. Click Finish
To import a backed-up file into Microsoft Outlook:
1. Open Microsoft Outlook
2. Click File from the menu bar and select Open & Export, click Import/Export
3. Select Import from another program or file, then click Next
4. Select Outlook Data File (.pst), and then click Next
5. Click Browse... to locate and select the backup .pst file, then click Next
6. If you created a password on this file, enter the password and click OK
7. Select the root folder (e.g. Mailbox - MyName) and select the Include subfolders checkbox
8. Click Finish
# How to change Outlook settings for Cloud email
Source: https://support.melbourneit.au/emails/how-to-guides/how-to-change-outlook-settings-for-cloud-email
If you have been recently migrated there is a good chance you'll need to change a few email settings. Please use this guide to modify an existing mailbox setup in the email client Outlook.
The guide follows settings for a POP configuration which is the most common type of email setup, however if your interested in using an IMAP setup please follow the guide, but refer to the table at the bottom of this article for settings pertaining to IMAP.
**1.** Open Outlook\
**2.** Click file in the top left hand corner
**3.** This will open the Account Settings Dialog\
**4.** Select your desired email address and click 'Change...'
Once you have completed the above steps, you will see a screen similar to the one below. Below this screenshot, you will find a table containing all of the required information. Please use this table, to fill out the fields as per our screenshot.
## Here you can see your email account settings.
| Settings | Information | Example |
| ------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------- |
| **Your Name** | Your name as you wish it to appear for your recipients. | Your Name |
| **Email Address** | Your full email address. | [yourname@yourdomain.com](mailto:yourname@yourdomain.com) |
| **Incoming mail server** | If you are using POP (most people will) use pop.yourdomain. However if using IMAP please use imap.yourdomain.com | pop.yourdomain.com / imap.yourdomain.com |
| **Outgoing mail server (SMTP)** | Enter our outgoing mail server. Please note that if you wish to send through our SMTP server it does require authentication. | smtp.yourdomain.com |
| **User Name** | Your full email address | [yourname@yourdomain.com](mailto:yourname@yourdomain.com) |
| **Password** | Your mailbox password | \*\*\*\*\*\*\* |
| **Incoming Port** | For POP the default port is 110, however if using SSL the port is 995. For IMAP the default port is 143, however if using SSL the port is 993. | **POP** Normal = 110 SSL = 995 / **IMAP** Normal = 143 SSL = 993 |
| **Outgoing Port** | Most ISP's tend to block port 25, so we recommend you use 587. | Non SSL = 587 SSL = 465 |
Once you have inserted this information, please click on **More Settings**, as highlighted in the above screenshot. This will open up a new window. Click on the **Outgoing Server** tab, highlighted in the below screenshot.
As per the below example, tick the box marked **My outgoing server (SMTP) requires authentication**, and select the bullet point **Use same settings as my incoming mail server:**
Once you have done this, please click on the **Advanced** tab, this will then switch to a screen similar to below. Please ensure the ports are set to 110 (for Incoming) and 587 (for Outgoing) as per the below example:
After you have done this, click **OK** to go back to the main settings screen. You can then click **Test Account Settings** to double check everything is OK, or just click **Next** and then **Finish**.
# How to - iOS and iPadOS mail app
Source: https://support.melbourneit.au/emails/how-to-guides/how-to-ios-and-ipados-mail-app
Before trying to setup your email account, ensure that you have:
* An active email service, like MS365 or cPanel
* Your email address is created and you know the password
* If needed, you have the incoming and outgoing settings. For MS365, you wont need this as it will be setup as Exchange.
**Note:** As always, for help with these applications, please seek guidance from the manufacturer, however we offer the following article to get you started. Please use the webmail version of your service while you get things setup exactly as you like.
**Step 1**
Tap the Settings app icon and head to Mail, then Accounts
**Step 2**
After tapping Add Account, you'll be presented with different email providers.
* If you have Microsoft 365, tap Microsoft Exchange and follow the prompts
* If you have cPanel or Cloud tap Other
**Step 3**
Enter in your name, email address, password and description
**Step 4**
Enter in the email settings specific for your email service.
**Step 5**
Once it has verified the settings, it will ask you what information is to be pulled from the server. The available options will depend on the type of email service.
**Step 6**
Open the Mail app on your iPhone or iPad and ensure that you are able to send and receive.
# How to log into webmail
Source: https://support.melbourneit.au/emails/how-to-guides/how-to-log-into-webmail-1
The great thing about webmail is that you can access it anywhere in the world, from any computer, tablet or smartphone. To access your MelbourneIT webmail, follow the instructions below.
**cPanel and Cloud Hosting Webmail**
1. head to webmail.yourdomainname (replacing yourdomainname with your domain name)
2. Enter in your username and password
3. Click Login
You can also get to your webmail by logging in and following these steps:
1. Entering in your username and password at melbourneit.au
2. Find the domain and manage services
3. For Cloud, click Email in the left column. For cPanel, log into the cPanel
4. Find your email address and select login or check mail
**For MS365 email services, simply head to outlook.office.com.**
# How to - macOS Sonoma Mail app
Source: https://support.melbourneit.au/emails/how-to-guides/how-to-macos-sonoma-mail-app
Before trying to setup your email account, ensure that you have:
* An active email service, like MS365 or cPanel
* Your email address is created and you know the password
* If needed, you have the incoming and outgoing settings. For MS365, you wont need this as it will be setup as Exchange.
**Note:** As always, for help with these applications, please seek guidance from the manufacturer, however we offer the following article to get you started. Please use the webmail version of your service while you get things setup exactly as you like.
Step 1\
Open System Preferences and navigate to Internet Accounts
Step 2\
Click Add Account
For MS365 mail accounts, select Exchange and simply enter your email address, password and if you have one setup, your MultiFactor Authentication Code from your connected device. Skip to step 5 after following the prompts.
If you have cPanel or Cloud, get your settings ready and click on Add Other Account and then select IMAP.
Step 3\
Select Mail Account and enter the details as you have them:\
**Name** - this can be your name, it will be shown in areas like System Settings and Mail.app\
**Email Address** - the email address you wish to add\
**Password** - the password for the email account\
**Then Click Sign In**
You will be then have to enter the incoming and outgoing server settings, these are generally mail.youdomain and then click sign in again.
Step 4\
Specify what things you wish to sync with the server, in this example it is both Notes and Mail
Step 5\
Open Mail.app and check that your emails are populating. Depending on the size of your current inbox, this may take some time to sync with the server.
# How to - Outlook "New" on Windows
Source: https://support.melbourneit.au/emails/how-to-guides/how-to-outlook-new-here
Before trying to setup your email account, ensure that you have:
* An active email service, like MS365 or cPanel
* Your email address is created and you know the password
* If needed, you have the incoming and outgoing settings. For MS365, you wont need this as it will be setup as Exchange.
**Note:** As always, for help with these applications, please seek guidance from the manufacturer, however we offer the following article to get you started. Please use the webmail version of your service while you get things setup exactly as you like.
Step 1\
Once you have your Outlook open, select add account and enter in your email address.
Once you click connect, select what type of email service you are adding.
* If you have Microsoft 365, select Microsoft 365 and follow the prompts then skip to step 5
* If you have cPanel or Cloud email service, please select IMAP
Step 2\
Enter in your email address and click Continue
Step 3\
If presented, type in or copy the server settings from the Email Settings support article and click Continue
Step 4\
Outlook will continue through the setup questions. This is your chance to read and agree to the terms, change the display language and if applicable, agree. You can choose to customise language and privacy settings for Outlook (New) during these steps.
Step 5
Once the setup is complete and the window closes, check the main screen of Outlook. You may see an initial test email automatically sent by outlook. If you already have a lot of email in your webmail, it may take some time to download them all, but this will depend on your internet connection.
# How to - Outlook on iOS or iPadOS app
Source: https://support.melbourneit.au/emails/how-to-guides/how-to-outlook-on-ios-or-ipados-app
Before trying to setup your email account, ensure that you have:
* An active email service, like MS365 or cPanel
* Your email address is created and you know the password
* If needed, you have the incoming and outgoing settings. For MS365, you wont need this as it will be setup as Exchange.
**Note:** As always, for help with these applications, please seek guidance from the manufacturer, however we offer the following article to get you started. Please use the webmail version of your service while you get things setup exactly as you like.
**Step 1**
Head to the Outlook app and swipe over to find the menu, click the plus icon, then click on the Add Email Account button
**Step 2**
Enter in your email address and tap Add Account
**Step 3**
Enter in the email settings specific for your email service
**Step 4**
Once the app has loaded and your email address is added, it will get the emails from the server and you can view them in the inbox.
# How To Guides
Source: https://support.melbourneit.au/emails/how-to-guides/overview
Setup and how-to guides for email apps and webmail
Step-by-step guides for setting up and managing your email across Outlook, macOS Mail, and iOS/iPadOS, plus webmail access.
# Moving Your Emails to Melbourne IT
Source: https://support.melbourneit.au/emails/moving-your-emails-to-melbourne-it
Upon your request, we can migrate your cPanel-hosted emails to a cPanel with us.\
We just need your active log in details for your current cPanel.
If you have a MS365/SmarterMail/GSuite/Personal email, you may have to complete the migration yourself. There are several ways to do this, such as using an application like Outlook to create a .PST file, or macOS Mail.app to create a backup file. Once backed up, you can sign out and sign back in using the same app and import that file.
You can also utilise online tools that sync mailboxes. This does mean you need to have the new inbox setup and login details (username and password) for both the current and new accounts. We have included a link in the tools section.
### Tools:
* [Imapsync](https://imapsync.lamiral.info/)
* Official Export using the macOS Mail app guide - [can be found here](https://support.apple.com/en-au/guide/mail/mlhlp1030/mac)
* Official Export to .PST using Outlook article - [can be found here](https://support.microsoft.com/en-au/office/export-emails-contacts-and-calendar-items-to-outlook-using-a-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91)
# My e-mails have been blacklisted
Source: https://support.melbourneit.au/emails/my-e-mails-have-been-blacklisted
**Overview**
The majority of e-mail providers today will use a type of DNSBL (Domain Name System-based Blackhole List) to prevent spam from affecting their users, while this helps keep your inbox clear it can affect you if you (or someone using the same mail IP) ends up getting your mail IP added to a blacklist.
For information on how the DNSBL system works, please see our support article: [Anti-spam solutions](http://support.melbourneit.com.au/articles/help/Our-anti-spam-solutions/)
**Getting Support**
When you have been added to a blacklist, e-mail you send to a company using that blacklist should be bounced back to your inbox, in this case you will need to provide our [support](https://www.melbourneit.com.au/contact-us/) with two main pieces of information:
* The error message contained in the bounce back e-mail
* The headers for the bounce back e-mail
Providing this information helps us determine if one of our servers has been blacklisted and start the process of having the IP removed from blacklists.
**Note**: If you are using a mail IP not owned by ourselves we will not be able to assist with removing it from a blacklist, you will need to contact the owner directly (usually your ISP or another mail provider). Our support will be happy to assist with determining if you are using one of our mail IPs.
If you did not receive a bounce back but your e-mail was not received by the recipient, it's possible the mail was picked up by a spam filter. However if you still think your mail has been blocked, please contact [support](https://www.melbourneit.com.au/contact-us/).
**Error Message**\
When you receive a bounce back e-mail, please look through the message for an error message with a 3 digit code (such as 550, 554) formatted similarly to this example:
```text theme={null}
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
e-mail@example.com
SMTP error from remote mail server after initial connection:
host mail.example.com 202.124.xxx.xxx:
554 Connection refused - IB115 202.124.xxx.xxx is blacklisted. If you believe this to be in error, please contact postmaster@example.com
```
The error on the last line contains both the IP the e-mail was sent from and the reason why the e-mail came back to you, when logging a case with [support](https://www.melbourneit.com.au/contact-us/) feel free to provide the whole bounce back message.
**E-mail Headers**\
While you have the bounce back e-mail open, please follow the steps on our article regarding [viewing e-mail headers](http://support.melbourneit.com.au/articles/help/How-to-find-email-headers) to gather the header information. The entire header will need to be provided when logging a case with support.
**Public Lookup**\
If you're looking to check for yourself if your IP has been blocked or are looking for an update on the delisting process, you can check the IP in your bounce back e-mail against public lookup tools, some popular ones are:
* [MXToolBox](https://mxtoolbox.com/blacklists.aspx)
* [WHOIS.com](https://www.whois.com.au/whois/rbl.html)
* [Anti-Abuse.org](http://www.anti-abuse.org/multi-rbl-check/)
# My email disk space is full. What do I do to fix it?
Source: https://support.melbourneit.au/emails/my-email-disk-space-is-full-what-do-i-do-to-fix-it
Receiving an error message advising that your disk space is full indicates one of two things. The first possibility is that one or more of your users has incorrectly configured their settings so as to preserve a copy of every email sent to them on the server. The second possibility is that your usage has grown to exceed the set limits of the account - either because you have a large number of users or because each user is receiving a large number of emails.
If you are able to access webmail, you may be able to manually clear the mailbox. See our article on how to access webmail.
If this works, it is also suggested that you log into your control panel as the administrator and check the settings of each user. There are options regarding how long emails are kept on the server after being delivered to the email client which may prevent this becoming an issue in the future.
If you are unable to clear the inboxes via webmail, please contact our hosting department. We will be able to, in the first instance, temporarily increase your storage limit in order for you to follow the steps above. However, if this problem has arisen in the past, we will insist that you upgrade your plan to one with a more appropriate storage limit.
# How to add your Professional Email to Apple Mail on a Mac
Source: https://support.melbourneit.au/emails/professional-mail/apple-mail-mac
***Important:***\_ Professional Email needs to be added to your device as IMAP or POP. It is not compatible with Exchange.\_
*If you have been migrated from Microsoft Email Essentials to Professional Email, **you will need to migrate your calendars and contacts manually**.* [*Please check out Microsoft's guides on exporting and importing contacts and calendars.*](https://support.microsoft.com/en-us/office/import-and-export-outlook-email-contacts-and-calendar-92577192-3881-4502-b79d-c3bbada6c8ef)
You can add your Professional Email account to Apple Mail on a Mac.
Our recommended settings are:
* IMAP
* server: mail.wcg-mail.com
* port: 993 (SSL encryption)
* SMTP
* server: mail.wcg-mail.com
* port 587 - encryption TLS
## Add your email to Apple Mail on a Mac
1. Open Apple Mail
2. Click **Mail**
3. Click **Add Account**
4. Select **Other Mail Account...** and click **Continue**
5. Type in your name, email address, and password and click **Sign In**
6. Select **IMAP**
7. Next to **Incoming Mail Server** type mail.wcg-mail.com
8. Next to **Outgoing Mail Server** type mail.wcg-mail.com
9. Click **Sign In**
10. Select the apps you want to use with this account and click **Done**
Your account has now been added to Apple Mail on your Mac.
# How to Reset Password for Professional and Business Email Accounts
Source: https://support.melbourneit.au/emails/professional-mail/how-to-reset-password-for-professional-and-business-email-accounts
***Note: the instructions below only apply if you are the administator for the Professional and Business Email service. If you are a user, you will need your current password***
1. Log into melbourneit.au client area and then find your Professional or Business email service
2. Head to the overview tab and in the Manage Your Service section, click "Admin Login"
3. Go to domain settings
4. Select the email account you wish to manage and click the three dots
5. Reset the password in the popup, ensuring that it meets the security guidelines
Done! You will be able to use this new password to log in on webmail and through your devices. If you run into any issues when completing the above steps, please don't hesitate to reach out to our Customer Care team.
# Professional Mail
Source: https://support.melbourneit.au/emails/professional-mail/overview
Set up and manage Professional Email accounts
Set up, migrate, and manage your Melbourne IT Professional Email accounts.
# Professional Email Setup
Source: https://support.melbourneit.au/emails/professional-mail/professional-business-email-setup
Setting up your **Melbourne IT Professional email** is a breeze, and we’re here to guide you every step of the way—from creating your user account to adding your email to your devices.
## Creating a new user:
1. Head to your MelbourneIT client area and find your Professional email service
2. In the Manage your service section, click the “**Admin login**” button, it will open a new tab
3. Find the tabs on the top of your page and click “**more**”
4. Click “**domain settings**”
5. Select “**new**” in Users section
## Setting up your email on your device:
***Pro tip:***\_ If your email app (like Gmail or Outlook) offers automatic settings, give those a try first—it’s usually the quickest way! Prefer to go the manual route? No problem, just follow the steps below, and we’ve got you covered.\_
| Setting | More information | Example |
| ------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------- |
| **Username** | Enter your email address | [johnsmith@yourdomain.com](mailto:johnsmith@yourdomain.com) |
| **Password** | Enter the password you made when setting your email account. Keep it safe! | \*\*\*\*\*\*\* |
| **Incoming Mail Server** | If you see a warning about SSL certificate, don't stress, see our SSL certificate on shared email service support page to sort it out. | **Professional/business POP/IMAP:** mx3594.syd1.mymailhosting.com |
| **Incoming Server Port** | No need to change anything! Our email servers use all the default incoming server port numbers. | **POP:** 995 / **IMAP:** 993 |
| **Outgoing Mail Server** | If that SSL certificate pops up, we've got you -- our SSL support will walk you through it! | **Professional/business SMTP:** mx3594.syd1.mymailhosting.com |
| **Outgoing Server Port** | No need to change anything! Most Internet Service Providers (ISP) block port 25 for their own outgoing emails. Port 465 may also be used. | **Professional/business:** 587 (SSL) |
# Professional Email Migration Tool
Source: https://support.melbourneit.au/emails/professional-mail/professional-mail-migration-tool
As part of your Professional Mail service, you gain access to the easy to use migration tool.
1. Log into melbourneit.au client area and then manage your Professional Mail
2. Head to the settings section via the top menu bar
3. Head to the Connectivity section in settings and find the migrate button on the right
4. Select the type of mail box you wish to transfer from
5. Input the settings as given by your previous email service provider
6. Once you hit the start button and the settings are correct, the migration will start. You can track its progress as the data is imported. How long this process will take will depend on how any emails you have!
#### If the migration takes longer than expected, you can continue to enjoy your Professional Mail in the meantime. Also keep in mind, the type of items available for migration rely on the service you're migrating from. The tool will also not migrate any items that are not allowed by the previous service provider.
# Webmail login
Source: https://support.melbourneit.au/emails/webmail-login
Webmail allows you to access your email accounts through a web browser such as Microsoft Edge or Google Chrome. The main advantage to checking your email via a web browser is there is no need to install or configure any email software on your computer. It also means you can check your emails on any computer, laptop, or smartphone you use around the world.
### Cloud Webmail
To directly access webmail on Cloud Hosting:
1. [Click here](https://webmail.netregistry.net) to visit the webmail login page
2. Type in your log in details
3. Click **Login**
If your domain points to the Cloud name servers you can visit [http://webmail.your-domain.com.au](http://webmail.your-domain.com.au) and enter your email address and email password. Alternatively, if your domain name is not delegated to our name servers you can use [*https://webmail.netregistry.net*](https://webmail.netregistry.net) to access your webmail.
Lastly, to access Cloud webmail from within your console account, follow the below steps:
1. Log in to your Melbourne IT account
2. Click **Manage** next to your domain
3. Click **Email** on the left side of the screen
4. Under **Active email accounts**, find your relevant mailbox, and then click **Log in**
If you've forgotten your password, here is our article on how to update your email password.
# Managing DNS in cPanel or Wordpress Hosting
Source: https://support.melbourneit.au/hosting/dns/how-do-i-manage-my-dns-on-cpanel
## Manage zone records in cPanel
You can add, edit, and delete zone records in cPanel.
1. Log in to cPanel
You can log in to cPanel in your Melbourne IT account by clicking **Manage** on the **Overview** page and then under **Logins** click **cPanel Login**
2. Under **Domains** click **Zone Editor**
3. Next to the domain click **Manage**
4. You can now **Edit**, **Delete** or **Add** zone records
Add a zone record in cPanel
5. Click **+ Add Record**
6. Under **Type**, click the drop-down menu and select the record you want to add
7. Under **Name**, enter the **Valid Zone Name**
8. Under **Record**, enter the record (this will be different depending on the type of zone record you have selected)
9. Click **Save Record**
# Managing DNS in Your Client Area
Source: https://support.melbourneit.au/hosting/dns/managing-dns-in-your-client-area
From November 2024, you will be able to manage the DNS of your domains through the DNS Tab shown at the top of your MelbourneIT portal.
## How to Manage the DNS
1. Log in to the MelbourneIT portal at melbourneit.au
2. Navigate to the DNS Tab
3. Select the domain name in question
4. Click the + button to add a DNS record or find the record you wish to edit
5. Select the type of record you wish to add, add in the name if required and enter in the content
*As always, if you run into any issues accessing your DNS tab or domain name, please contact our Customer Care Team.*
# DNS and Zones
Source: https://support.melbourneit.au/hosting/dns/overview
How DNS works and how to manage your zone records
Learn how DNS works and how to manage your domain's zone records, whether through your client area or in cPanel.
# Understanding DNS
Source: https://support.melbourneit.au/hosting/dns/understanding-dns
When you type in a domain name, it has to connect with your web hosting or email service. For this to happen, the domain name must be registered and pointed to the correct servers, which occurs through the Domain Name System (DNS). The Domain Name System translates hostnames such as [www.melbourneit.com.au](https://melbourneit.au/) into IP addresses, which are assigned to servers, that hold data information such as a website or email service.
The diagram below depicts this process:
In order for a domain name to find its corresponding website or email service, it must be delegated to a name server. Every name server contains a zone file, which contains zone records. These are used to translate domain names into IP addresses, which represent the computer servers that host your website or email service.
### **Why isn't the domain name I'm typing in connecting to a website?**
There are several reasons why a domain name isn't connecting to a website or email service. These can include:
* The domain name has expired
* The domain name doesn't exist/has been misspelled
* The domain name is delegated to a name server that doesn't hold accurate zone files
* The domain name is pointed to the correct service but something is wrong with the service
For a domain name to open a website, all three parts (the domain, name server/zone records and the website/email service) must be functioning correctly and connected to one another.
### **My domain name isn't loading my website, help!**
If you are currently experiencing some issues with your domain name and you believe it may be DNS related, follow the steps below to ensure everything is setup correctly.
1. [Perform a Whois lookup against your domain name](https://whois.melbourneit.com.au/).\\
* Has it expired?\\
* Who is the Registrar?\\
* Is it delegated to the correct name servers?
2. If it's delegated to the wrong name servers, [modify your domains name servers](/hosting/dns/managing-dns-in-your-client-area).
3. Double check that your zone file has accurate zone records.
If you're unsure of what the problem might be, don't hesitate to contact our support team, who will be able to investigate your issue further.
### **What does each zone record do?**
For an email or website hosting service to function alongside a domain name, the domain name requires a zone file. Within your domains zone file, there are several different kinds of zone records and each record serves a specific function. Below is a table describing each type of record that exists within your domains zone file and how you can use them. You do not need to add all of these to your domain for it to work, however you may find you need to add extra records later down the track.
| Record Type | Description |
| ----------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| SOA | A Start of Authority record is a special resource record included in every zone file. The SOA record supplies certain basic information about the zone including the zones primary authoritative server. |
| A | A records are used to direct your domain name (eg: [www.mywebsite.com](http://www.mywebsite.com)) to to IPv4 IP addresses – which then directs the user to your website. IPv4 IP numbers look something like this: 122.140.201.66 |
| AAAA | AAAA records are used to direct your domain name (eg: [www.mywebsite.com](http://www.mywebsite.com)) to IPv6 IP addresses – which then directs the user to your website. IPv6 IP numbers look something like this: 3ffe:1900:4545:3:200:f8ff:fe21:67cf. They were introduced when the internet ran out of IPv4 combinations. |
| CNAME | CNAME records (also called Canonical records) are simply alias records that point to domain names, rather than an IP address (as A records do). They are usually used to point a domain to a service, like Tumblr, Gmail or WordPress, where user accounts are sub domains or directories of the service. When users change the IP address associated with their A record, all CNAME records that point to that A record update automatically. |
| MX | MX records are used to direct a domain name to an email exchange server. MX records must always point to domain names which belong to another zone record and not an IP address. The IP address is always resolved by the A Record. |
| TXT | TXT and SPF zone records allow the owner of a domain to specify which IP addresses are allowed to send emails using their domain. |
| SRV | An SRV record is a specification of data in the DNS, defining the location of a server for specified services. For more information, [click here](http://en.wikipedia.org/wiki/SRV_records). |
| NS | The NS records contain the name server information for the zone they exist on. |
Depending on what type of subscription service you have with us, the tools you use to manage your domains zone file may differ. If you have any issues updating or editing your zone records, don't hesitate to contact our customer service team for assistance.
# How can I make my website more secure?
Source: https://support.melbourneit.au/hosting/how-can-i-make-my-website-more-secure
Hacking is often opportunistic and driven by "easy targets". Therefore, it is important to take precautions to secure your website and other online services to make it as difficult as possible for hackers to access your data.
Here are some ways you can protect your website.
## Keep your software up to date
Software code can contain flaws that can be exploited maliciously. However, by ensuring that you are always using the most up-to-date version you are taking advantage of the continued vigilance of the software creators in terms of identifying and removing such issues. You can search for known vulnerabilities in software in the [National Vulnerability Database](https://nvd.nist.gov/vuln/search#/nvd/home?resultType=records). Your best bet is to follow the security lists and announcements for the software you’re using to run your website, and always stay up to date on the latest stable versions.
## Limit access
It's important to limit access to the back end of your site to a "need to know" group. You can actually create the site in such a way that access to processes is restricted. It's common practice to harden or lockdown, the access to only the resources that need access. The Web is chock-full of hardening guides, like this one if you’re [running a WordPress site](https://wordpress.org/support/article/hardening-wordpress/). You should try to harden your site on all three levels: the operating system, the web server, and the web application itself.
## Make your passwords strong
We all know how difficult it's becoming to remember the seemingly endless list of passwords we require to operate online. But it's important to remember that an insecure password is like leaving your front door open and your wallet on the table. Make sure you’re not using the default password and chose a password that is difficult to guess. If you’re logging in over an insecure protocol like HTTP or FTP, then your password is sent “in the clear”, making it easy to intercept, especially over public Wi-Fi networks. Yes, it might be convenient to update your website from an airport lounge or from a coffee shop, but it’s become far too easy to get your passwords compromised in such places, avoid it where possible.
## Monitor your site
It's easy to assume that everything on the site is running smoothly, but how often do you check it? The very last thing you want to hear from a customer is that your site has been compromised - if something happens, it's best that you know about it first.
Your site could also have been exploited to host malware and viruses without looking like anything is wrong at all. To help with those really difficult cases where your site was hacked but does not appear hacked, [use Google Safe browsing to detect the hidden malware on your page](https://transparencyreport.google.com/safe-browsing/search).
## Backup your site
Sometimes the best course of action, if your site has been compromised, is to adopt a restore a backup version that you know is clean. To make this viable, you need to make it a part of your regular maintenance process to create a backup version of the files, content and database.
If you find that your site has been compromised and you cannot clean the site (a web developer can help with this), the best course of action is to take down the current version, revert to a backup and then spend some time looking over the server logs to work out how the weakness was exploited. You can then make corrections to your software and site structure to prevent this from happening again.
## If you find your site has been attacked, you should consider taking the following steps:
* Reset your control panel password
* Contact your web developer and discuss the situation - they will check the logs to determine how the site was hacked and make changes as required
# How do I upload and download files via FTP?
Source: https://support.melbourneit.au/hosting/how-do-i-upload-and-download-files-via-ftp
FTP short for File Transfer Protocol is a method of transferring files from one host to another. In most cases specifically the Web. It involves you uploading your site to Melbourne IT’s hosting servers. If you’re interested in the technicalities behind FTP have a look at the [Wikipedia](http://en.wikipedia.org/wiki/File_Transfer_Protocol) article.
## How do I connect to FTP?
Firstly you will need a FTP client. Whilst there are many different FTP clients we recommend using FileZilla. It’s a free open source FTP client.
## How do I download FileZilla?
1. Go to the [FileZilla project page](https://filezilla-project.org/).
2. Click on Download FileZilla Client
3. Select ‘Download Now’
4. You may need to click ‘Show additional download options’ to see versions of FileZilla for other operating systems.\\
![]()
## How Do I Find my FTP Details?
Finding your FTP details is a tad different for cPanel & Cloud. Please follow the instructions pertaining to your hosting plan.
### Cloud
1. Log into your MyAccount
2. Under Manage Services, click View Webhosting Services
3. On the next page, click on the domain name’s Cloud Hosting product
4. On the next page, click Manage Service
5. Now you’re in The Console.
6. In The Console click on Cloud Hosting\
If you scroll down you will see an area labelled FTP details. Below that your FTP account is displayed. You will need to click ‘Show’ next to your password to see it. In FileZilla for the Host field you can always use **ftp.partnerconsole.net** or alternatively you can also use **ftp.your-domain.extension**
After you have connected to your Cloud Service via FTP you can simply start uploading files.
### cPanel
1. Log into your MyAccount
2. Under Manage Services, click View Webhosting Services
3. On the next page, click on the domain name’s cPanel Hosting product
4. On the next page, click Manage Service
5. Now you’re inside The Console, select cPanel from the left hand navigational menu.\
Here you can see your cPanel server, FTP username & password. For FileZilla you can either use **ftp.your-domain.extension** or your cPanel Server address.\
Once you have connected navigate to the public\_html folder. The public\_html folder is the root directory for your website. Any document you upload here will be visible to the web.
### Windows 2012 Cloud Hosting FTP details
1. Log into your MyAccount
2. Under Manage Services, click View Webhosting Services
3. On the next page, click on the domain name’s Cloud Hosting product
4. On the next page, click Manage Service
5. Now you’re in The Console.
6. In The Console click on **Windows Hosting** on the left hand option.\
If you scroll down you will see an area labelled FTP details. Below that your FTP account is displayed. You will need to click ‘Show’ next to your password to see it. In FileZilla for the Host field you will need to use the Hostname as **bne3ftp01.server-web.com** using Port **22** .
After you have connected to your Windows 2012 Hosting Service via FTP you can simply start uploading files.
# How do I upload (FTP) my website?
Source: https://support.melbourneit.au/hosting/how-do-i-upload-ftp-my-website
To upload files to your web hosting you will need an “FTP Client”. The one we recommend is called Filezilla – a quick Google search will take you to their site where you can download the program.
Below you will see some step-by-step instructions on how to upload via FTP. You can also upload the files one at a time through the control panel, but that is a slower process:
1. Make sure you have followed the instructions in the welcome email to activate your hosting account, and you have waited 48 hours for it to be created
2. Open **FileZilla**
3. Select the **Host** text box. Enter the Host Name (eg. your-domain-name-here.net) or your IP Address
4. Select the **Username** text box. Enter the **Username** from your Hosting Account
5. Select the **Password** text box. Enter the Password from your Hosting Account
6. Click the **Quick Connect** button
Note: FileZilla will proceed to to log you into the server. If you are successful, it will show you directory listings. If you are unsuccessful, please double-check your hostname, username and password.
Note: The left side shows your local files on your computer and the right side shows the files on the hosting server
1. On the right side double click on the **www** folder
2. Then double click on the **htdocs** folder
3. Once you have located your website files on your computer, click and select all the website files and folders that have to be uploaded
4. Right-click the highlighted files and select the **Upload** menu option
Note: If there is a file on the hosting server with the same name as a file that you are uploading, it will prompt you to overwrite the old file with the new file you are uploading - click the OK button if this appears
1. While your website files are uploading to the hosting server, you will be able to see the upload progress in the bottommost window pane in FileZilla
## Uploading content using the Control Panel
To upload your content via the Control Panel, please refer to the below instructions.
1. Log into your Control Panel.
2. Once you have successfully logged into your Control Panel, under **Utilities and Files** click **All Files**.
3. In the directory, locate and click **www**
4. Click on **htdocs**
Note: All web files should be uploaded into this directory.
1. In the top right corner, click **Upload File**
2. Browse your hard disk and locate the file you wish to upload and click Save.
Note: You can only update one file at a time using the Control Panel. Using this method is not advisable if you have lots of files to upload. An FTP program can upload your files simultaneously.
# How to back up your website?
Source: https://support.melbourneit.au/hosting/how-to-back-up-your-website
As a website owner, Melbourne IT recommends you always keep your own backups. It’s always good to have something you can fall back on if there is an emergency. A few examples, let’s say you make a change to your site and everything breaks. Simply revert back to the backup copy you have, or if your website is hacked.
In this article, we will take a look at backing up a basic HTML website & then look at backing up a database-driven website, specifically a WordPress website as it is a popular choice of Content Management System (CMS) for our customers.
### Backing up a basic static website.
Firstly, you’ll need an FTP client. We cover FTP in another article, you can refer to it here ([How do I upload and download files via FTP?](/hosting/how-do-i-upload-and-download-files-via-ftp)). Think of FTP as a way to connect to the server your website is on. You’ll need to log in using [ftp.yourdomain.com](ftp://ftp.yourdomain.com/) and your FTP username and password. After you have connected to Melbourne IT’s server, you will see a list of files that you have hosted with us You can simply select them all, right click and download a copy to your machine.
We recommend you do regular backups, especially if your website data is dynamic. Getting into the habit of doing weekly or monthly backups is good practice. If your website is your main source of income or important to your business, protect yourself by ensuring you have a copy of everything.
A good way to back them up is to put them into a folder or even archive them naming them with the date of the backup. For even more security you can place these files in various locations such as an online cloud storage solution (iCloud, One Drive, Dropbox, Google Drive), or a USB or external hard drive.
### Backing up a WordPress website.
If you have a WordPress your website runs use a combination of static pages and a database. You can simply follow the steps in our article above covering how to back up a basic static website and then follow the instructions below. Just like we used FileZilla to connect to our web server we’ll use another client to connect to our database.
We are going to use phpMyAdmin which is a web client installed on all Melbourne IT Linux-based plans. In your Cloud hosting or cPanel control panel. Under the Cloud hosting or in the cPanel interface tab click on Database. Simply scroll down and click ‘Administer’ on the database you wish to backup.
Once you are inside of phpMyAdmin you will see a list of tables in your database. Click on the Export tab.
Here under the export tab, you can now export your database. Exporting it as an SQL file is fine as you can reimport it as an SQL.
Now if you’ve backed up your static pages and database, you have a full copy of your WordPress site.
### Backing up another CMS or database-driven website.
Backing up another CMS such as Joomla, Magento, Drupal and others is the same process or very similar to the WordPress website. Simply back up your static website using an FTP client & then connect to phpMyAdmin and backup your MySQL database.
# Known Scams
Source: https://support.melbourneit.au/hosting/known-scams
This article contains a list of all known scam emails that may be affecting our customers.
## Protect your data:
* Watch out for emails that don't know information about you, e.g. "Dear Customer".
* Emails that do not show your correct Melbourne IT Account Reference.
* Links that take you to a website other than melbourneit.au or melbourneit.com.au.
* Notices to make a payment or renewal when these are not due yet. You can always log in to your account to check when your services are due and renew securely once logged in.
Always check the sent address from emails you receive. Emails sent by Melbourne IT will have our domain after the @ symbol (such as [no-reply@melbourneit.com.au](mailto:no-reply@melbourneit.com.au) or [support@melbourneit.com.au](mailto:support@melbourneit.com.au)). Emails from our marketing channels will be sent via: [no-reply@my.melbourneit.com.au](mailto:no-reply@my.melbourneit.com.au)
***
## January 2026
We would like to inform our clients that there has been several reports of phishing attempts by "***IDs Australia***".
The emails or calls will encourage you to pay for a domain renewal or to safeguard your domain name. The communications look legitimate as it uses publicly available information, like domain name expiry and Registrant Contact Information. If your domain is registered through us, please ensure you log in to your MelbourneIT Customer Area and check the expiry date and auto-renew status and keep your registrant contact information up to date.
You can check your registrant information, like ABN or ACN via a WHOIS lookup (whois.auda.org.au).
Please find below an example email:
## October 2025
*We would like to alert our clients that there is a recent email scam that has been reported*
The notices come from "DNRS Australia" and the email includes a PDF invoice. The invoice shows ***\[Domain]- 2 years - Domain renewal notifications***
The PDF also includes that payment can be made via Apple Pay, please note that at this time we do not support Apple Pay. You are welcome to mark the sender as spam in your email application and delete the email.
Please check your domains within your MelbourneIT portal to ensure they are up to date and enable account MFA.
Here is an example of the email you may receive:
## June 2024
*We would like to alert you to a recent phishing scam identified by auDA that is targeting .au domain registrants via email.*
Scammers are posing as auDA employees and sending emails to registrants, asking them to click a link to confirm their contact details to retain their .au domain name license.
Please be aware of emails that claim to be from auDA containing the subject field: **"Please confirm\[domain name] domain name ownership, with the registrants domain inserted."**
auDA has issued a public statement on their [website](https://www.auda.org.au/statement/scam-alert-email-scam-targeting-au-domain-name-holders) to inform registrants about this scam and has provided links to additional information and support resources regarding scams. The ACCC’s Scamwatch has also been notified.
At this time, auDA has not provided an update on the number of customers affected. We will keep you informed of any further developments. Please feel free to reach out to our customer care team for any further questions or concerns.
***
If you believe you may have received a phishing or scam email impersonating us; please contact us via your Console Support Tab or speak to our team via [phone](https://melbourneit.au/contact-us/) or [live chat](https://melbourneit.au/contact-us/).
# Moving your Website to Melbourne IT
Source: https://support.melbourneit.au/hosting/moving-your-website-to-melbourne-it
DNS is one of the most important things to consider to minimise downtime and ensuring that the change to MelbourneIT goes smoothly. There is the option to only use your MelbourneIT hosting for the website itself, and host DNS/Emails externally. Check within your hosting for the correct A Record (IP address) to use with your DNS host.
If you have purchased a cPanel service and want to use us for DNS, you can move the records onto the cPanel with us, then when you are ready delegate your domain to our default name servers:
* ns1.mysecurecloudhost.com
* ns2.mysecurecloudhost.com
* ns3.mysecurecloudhost.com
* ns4.mysecurecloudhost.com
Many domain name TLDs lock the domain upon transfer/after a change to the contact information so you may not be able to update where the domain is delegated to right after.
## Website Files
If you have had a cPanel previously, great news, we can migrate the files for you! Once your new plan is all setup and before changing name servers, please raise a ticket or give us a call to get some details from you.
If you have a different Linux based hosting service, not to worry, the process is pretty straightforward, you just need to ensure you get the databases, files, resources required for your website, then upload them to your new hosting service. Because of the file-manager upload limitations, please use FTP clients for large files.
## Tools
* [FileZilla](https://filezilla-project.org/), an FTP client for Windows
* [Cyberduck](https://cyberduck.io/), an FTP client for macOS
* [Jetbackup](https://support.cpanel.net/hc/en-us/articles/360060388154-How-to-Create-a-Backup-with-JetBackup)
* [WhatsMyDNS](https://www.whatsmydns.net/), a DNS checker
# How to redirect your domain to another website using cPanel
Source: https://support.melbourneit.au/hosting/redirect-domain-cpanel
To redirect your domain to another website using cPanel's redirection service, follow the below guide.
1. [Log in to cPanel](/account/management/how-to-log-in)
2. Under **Domains,** click **Redirects**
3. Under **Type**, select **Permanent (301)** or **Temporary (302)**
* *Permanent (301)* — Use this option if you are permanently redirecting your website
* *Temporary (302)* — Use this option if you are temporarily redirecting your website
4. Under **https?://([www](http://www).)?**, select the domain you want to redirect or select **All Public Domains** to redirect all of the domains in your cPanel account
5. To keep things simple, leave the / (forward slash) section blank as this will redirect your entire domain to another website.
If you only want to redirect a particular page of your domain's website, enter the folder/file into the **/** (forward slash section)
6. Under **Redirects to**, type in the web address of the website you want your customer to be taken to when they search your domain name
you can redirect using http\:// or https\:// or ftp\://
7. Under **[www](http://www). redirection:**, select the option that fits your needs
We recommend **Redirect with or without [www](http://www).** as this will redirect both your domain.au and your [www.domain.au](http://www.domain.au)
8. You can leave the **Wild Card Redirect** unticked
If you want to redirect all files in a directory to the same filename in a new directory, then you should choose the Wild Card Redirect option. For instance, if you have enabled Wild Card Redirect and domain1.au redirects to domain.au, then someone searching "[https://domain1.au/pic.jpg](https://domain1.au/pic.jpg)" will be redirected to "[https://domain.au/pic.jpg](https://domain.au/pic.jpg)."
9. Click Add
You have now redirected your domain name
You can view and delete your redirections under **Current Redirects**
# Reporting Abuse
Source: https://support.melbourneit.au/hosting/reporting-abuse
Here at MelbourneIT, we actively work to stop online abuse in all its forms. You can help us stop illegal and harmful activity by reporting abuse or improper domain usage.
**How do I report abuse?**
To report spam, phishing, hacked websites, other illegal activity, or content that breaches our Acceptable Use Policy (melbourneit.au/legals/acceptable-use-policy) please email [abuse@melbourneit.com.au](mailto:abuse@melbourneit.com.au)
Some examples of abuse include:
* Website Abuse: Website abuse refers to any malicious activity that is performed on a website. Some examples of website abuse include malware injection, defacement, phishing, spamming, and illegal content distribution
* Malware Injection: Malware injection involves adding malicious code into a website to infect the devices of visitors with malware
* Email Abuse: This include spamming, phishing, spoofing, and malware distribution.
* Phishing: Phishing is a form of fraud where a cybercriminal tries to trick someone into providing sensitive information, such as usernames and passwords, by impersonating a trusted organisation
* Spamming: Spamming refers to sending unsolicited messages or advertisements. It can be used to spread malware, scam people, or advertise illegal products or services
* Website Defacement: Website defacement involves changing the appearance of a website without authorization from the owner of the site
We recommend you checking who provides the hosting for the domain first by doing WHOIS and DNS checks as you contact the host of the files or email addresses, not just the registrar for the domain.
**What happens after I report abuse?**
Our System Administrators will investigate all reports of abuse and take appropriate action to stop it (including identifying suspicious files and removing them, updating passwords, suspending services, etc). We may contact the owner of the reported domain, website, or email stating that they need to take immediate action to stop the abuse and take precautions to prevent it from happening again. They must reply with a written confirmation that they have taken action, otherwise, their service will be suspended. However, in some cases, we may suspend the service immediately. We may not update you with the outcome of the investigation.
# Can one SSL cover multiple domains?
Source: https://support.melbourneit.au/hosting/ssl/can-one-ssl-cover-multiple-domains
Should your business need to secure multiple domain names or sub-domains, you might be able to achieve security using a single SSL. A Subject Alternative Name (SAN) Certificate secures multiple domain names on a single certificate. In most cases, a SAN certificate can secure up to 20 domains, however the domain names must point to the same hosting environment or the same IP address (normally used in a Shared Hosting environment).
Similarly, should you need to secure every sub-domain running off a single domain name, you can purchase a wildcard certificate.
# External hosting SSL Setup
Source: https://support.melbourneit.au/hosting/ssl/external-hosting-ssl-setup
If your domain is hosted elsewhere, you can still purchase an SSL from Melbourne IT and set it up on your server. The guide below is intended to help you with setting up an SSL on a third party server. While we have made every effort to make this guide both comprehensive and concise, because we will not have access to the server itself in the way we would if it were ours, there may be occasions when you need to ask the host from whom you hire the server space for clarification. This is only likely, however, if they are running an unusual server configuration.
Most hosts will, like Melbourne IT, provide a front-end user interface. There should be an option marked “SSL” and within this, an option to generate a CSR. When you select this, you will be asked to enter some details about the company – it’s important to note that these must match the details visible in the public whois lookup.
You will now see a block of text beginning with “---BEGIN CERTIFICATE REQUEST---“ and ending with “---END CERTIFICATE REQUEST---“. This is your CSR.
This is pasted into the enrollment email you receive from the certificate provider and sent back to them. They will then validate your CSR (see article), after which you will receive a email from the certificate provider asking you to give final confirmation to the certificate.
Once this is done, you will receive an email (usually to the technical contact address of your domain) containing the actual certificate. When you receive this, log into your hosting controls and look for a link to “Install SSL”. This will usually be in the same area as the “Generate CSR” link.
## Generating a CSR using Apache OpenSSL
The below instructions may be useful if you run your own server array:
1. Use the SSH terminal client to log into the server
2. At the prompt, type 'openssl req -new -newkey rsa:2048 -nodes -keyout server.key -out server.csr' where “server” is the name of the server.
Entering this command will begin the process of generating two files: your “private key” file for the decryption of your SSL, and the CSR (Certificate signing request).
When you are prompted for the Common Name (domain name), enter the fully qualified domain name for the site you are securing. If you are generating an Apache CSR for a Wildcard SSL Certificate your common name should start with an asterisk (such as \*.example.com).
You will then be prompted for your organisational information, beginning with geographic information. There may be default information set already.
3. Open the CSR file with a text editor and copy and paste it (including the BEGIN and END tags) into the DigiCert Certificate order form.
4.Save (backup) the generated .key file as it will be required later for Certificate installation.
## Installing an SSL on a third party Apache server
Once you have generated the CSR, you will need to download the intermediate certificate from the provider. (See the links below). Once you have done this, please follow the steps below:
### For Apache OpenSSL
1. Copy your SSL certificate from the order fulfillment email or log into your GlobalSign Certificate Center account and download it. Paste it into a text editor. Save as "mydomain.pem."
2. Copy "mydomain.crt" and "intermediate.pem" to the directory in which you plan to store your certificates.
3. Open your "httpd.conf" file with a text editor. Please note that some installations keep the SSL section separately in the "ssl.conf file." Locate the virtual host section for the site that the SSL certificate will secure.
### Your virtual host section will need to contain the following directives.
* SSLCertificateChainFile – This will need to point to the appropriate intermediate root CA certificates.
* SSLCertificateFile – This will need to point to the end entity certificate. This is the certificate you have named “mydomain.crt.”
* SSLCertificateKeyFile – This will need to point to the private key file associated with your certificate.
4.Save the changes to the file and quit the text editor.
5. Restart Apache
## For Apache v2.x
1. Download the appropriate root certificate and save it in a text editor as "gs\_root.pem."
2. Download the appropriate intermediate certificate(s) and save it in a text editor as "intermediate.pem".
3. Copy your SSL certificate from the order fulfillment e-mail or log into your GlobalSign Certificate Center account and download it. Paste it into a text editor. Save the file as "mydomain.crt."
4. Copy “mydomain.crt” and “intermediate.pem” to the directory in which you plan to store your certificates.
5. Open your "httpd.conf" file with a text editor. Please note that some installations keep the SSL section separately in the "ssl.conf" file. Locate the the virtual host section for the site that the SSL certificate will secure.
Your virtual host section will need to contain the following directives:
* SSLCACertificateFile – This will need to point to the appropriate GlobalSign root CA certificate.
* SSLCertificateChainFile – This will need to point to the appropriate intermediate root CA certificates you previously created in Step 1 above.
* SSLCertificateFile – This will need to point to the end entity certificate. This is the certificate you have called "mydomain.crt."
* SSLCertificateKeyFile – This will need to point to the private key file associated with your certificate.
6. Save the changes to the file. Quit the text editor.
7. Restart Apache.
# SSL Certificates
Source: https://support.melbourneit.au/hosting/ssl/overview
How to purchase and set up SSL certificates
## Purchase Overview
### To purchase a SSL through Melbourne IT
Head over to: [www.melbourneit.au](http://www.melbourneit.au) and place an order for an SSL
### For Melbourne IT's Legacy Cloud hosting
**Please Note:** We have chosen to exclusively support Geotrust's QuickSSL Premium. If you wish to use another SSL please use one of our cPanel plans.
1. Place the order for the SSL via the Melbourne IT website or over the phone
2. Your order will be automatically processed and your SSL will be installed.
### For Melbourne IT's cPanel hosting
1. Place the order for the SSL via the Melbourne IT website or over the phone
2. Receive an enrolment email from the supplier
3. Generate a CSR on the server via the Melbourne IT cPanel interface
4. Email the CSR to the provider for validation
5. Provider emails you the completed certificate
6. Install the certificate via the Melbourne IT cPanel interface
### If your hosting is with a third party, the timeline is as below:
1. Place the order for the SSL via the Melbourne IT website or over the phone
2. Receive an enrolment email from the supplier
3. Generate a CSR on the server via your host’s control panel
4. Email the CSR to the provider for validation
5. Provider emails you the completed certificate
6. Install the certificate via your host’s control panel
### If you run your own server, the timeline is as follows:
1. Place the order for the SSL via the Melbourne IT website or over the phone
2. Receive an enrolment email from the supplier
3. Generate a CSR on the server using shell command line access
4. Download and install the intermediate certificate
5. Email the CSR to the provider for validation
6. Provider emails you the completed certificate
7. Install the certificate via your host’s control panel
We have created an article detailing the common issues encountered when setting up an SSL. So if the steps outlined above do not happen during a reasonable timeframe (3 to 5 days), it’s worth reading over to see if any of the known problems (and solutions!) are applicable in your case.
# Initial Troubleshooting for Website Errors
Source: https://support.melbourneit.au/hosting/troubleshooting-website-errors
The first step is to ensure that the domain name is not expired and the hosting is not suspended. It could also just be your browser or internet connection. To be doubly sure you can also check if the website is down for everyone or just for you. You can do this by visiting a website like downforeveryoneorjustme.com and entering the URL of your website.
Once you have confirmed that there is an issue, it is time to investigate the cause. It could be a programming error, DNS problem, expired domain or even hardware related. We will be able to help with ensuring that the server side is operational and working as expected. For coding-related issued we recommend contacting a website developer.
Please note that it’s a good practice to always check the status page as this could save you a lot of time. You can visit our status page using status.melbourneit.au
## Common Reasons for Website Downtime
1. ### Coding Error
If your website has been recently built or updated, there may be a coding error present. Websites function with thousands of lines of code, meaning even a errant full stop or semi colon can cause issues.
To weed out errors, test every piece of code thoroughly before it goes live to fix potential issues. Keep detailed records of changes and previous outages to identify errors. Ensure your processes and policies are regularly updated and hire professionals where possible to prevent this from happening. As always, we recommend having backups of every stable version of your site at all times and in offline and online locations.
2. ### Outdated Hardware Problems
One reason for the downtime of your website is outdated hardware. Servers are a key part of your website infrastructure and any disruption can lead to downtime. This is especially poignant when you have a VPS service as you are in control of the server. To prevent hardware failures from causing you downtime, contact us to ensure that you are on the latest hardware and what your upgrade options are.
3. ### DNS Issues
DNS is the system that keeps the internet working, and Issues with a domains records can prevent a website from loading. DNS maps a domain name with an IP address, and it’s critical for website uptime. If you are hosting your website external to your DNS provider, ensure that you get the correct zones and check them with a program like Terminal or website like whatsmydns.com to check that they are resolving.
5. ### CMS Issues
If you are an advanced user and use a CMS(Content Management Systems), the plugins, extensions, themes, integrations and other tools to provide extra features and functionalities can also cause issues. If you are going live with a new update, have your website developer on standby and consider having building it first in a staging environment.
7. ### 404 Not Found
A 404 error occurs when your web server cannot find a page that has been requested.\
In the case where a page no longer exists, it means the page has been removed.You can be sure to check if it has nothing to do with your hosting account being suspended, then inspect your files. If you have a team or multiple people that work on your website or have access to your client are, ensure that no-one else has made updates to the website files.
8. ### 502 Bad Gateway
Gateway errors do not normally mean the website is down, but some part of the internet is either not working or too busy to deal with your request.
Use a Traceroute command and the domain of your website to further trace the location of the issue or contact your hosting company if the issue persists.
9. ### 503 Service Unavailable
This error tells us that the web server is too busy to deal with your request. If you are on a shared hosting package then it could be that one or more websites that share your server are super-busy and there is no bandwidth left for your website. This error should go away after a while, but please contact us to migrate to a newer server as most new plans come with unlimited bandwidth.
10. ### Security Warnings
This is normally caused either by the absence of an SSL certificate on the web server or when an SSL certificate has expired. If there is no valid SSL certificate and the website is trying to deliver content via https, the browser will stop the website from sending data and show a warning.
Add a valid SSL certificate to your website to resolve this issue. If you are using cPanel, you can head to the settings and turn on "Force HTTPS".
12. ### 500 Internal Server Error
The most difficult to diagnose, the most common reasons for this error could be over usage of account resources(RAM, CPU), incorrect .htaccess code or file and folder permission, or a mod\_security rule You might have some server issues.
Check the server status and logs for any errors or issues. Update to a later version of the PHP programming language.
***Note: Back up your website before making any major or minor changes as well as your usual back-up strategy. This can be done automatically through a backup tool in your cPanel or Enhance control panel.***
# Melbourne IT Support
Source: https://support.melbourneit.au/index
Melbourne IT support — guides and answers for your account, domains, website, hosting and email.
What can we help you with?