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From Friday, 4 Oct, 2024, when logging into Melbourne IT - you will be presented with our new and improved management portal. This is your client area and where you’ll manage all of your products and services with us - this is also where the billing and support portals live too; all in one. A lot of the things that you know and love about the ‘Console’ will still be in the same place, just presented in a faster, more convenient way.

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Logging in

To log into your new client area, go to melbourneit.au and select “log in”.
Enter your user name and password, your username is your account reference. If you’re unsure what your account reference is, you can find this on the top right hand corner of any email you’ve received from us. Once logged in, you will see the following tabs:
  • Dashboard – similar to the Overview tab, it gives you services, invoices and tickets at a glance
  • Products and Services – a full list of your domains and hosting products and services. From here, you will be able to log in to your hosting, email services as well as manage them
  • Billing – this is where you will find all of your invoices, account credit balance, payment methods and currency settings
  • My Account – update your contact information like name, email or phone number here
  • Support – Raise tickets and find replies to your previous cases here
  • Place new order – Place a new order for hosting, register a new domain name or purchase SSL certificates
Lets go over the tabs in greater detail:

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Domains and Services

Now that you’re logged in, this is the dashboard. Let’s start with your domains and services.
On this page you can see all domain names and services you have with Melbourne IT at a glance. You will be able to manage your domain names and log directly into your hosting packages by clicking on the tab to the right of your active products.

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Managing a Domain Name

After you select “manage domain name” you can lock/unlock the domain, update the nameservers and grab your EPP Code. On this page you can also select “billing” and “settings” to view auto renew options, invoice options and cancellation options.

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Billing details

From the menu, select “billing” to view invoices, payment methods and orders. To view invoices, select “my invoices”, to make changes to your payment details select “payment methods”. You can also update your currency by clicking “settings”.

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Account Details

On the “my account” page you can change your contact details such as name, email and phone number. On this page you can also view your account notifications. This page will also show you if the emails were sent successfully or if they have bounced/failed.

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Support

Select “support” from the menu bar.
On this page you can view all active and closed support tickets. If you need assistance with something, you can raise a ticket here by selecting “open new ticket” in the top right hand corner. As always, we’re here to help so please feel free to contact us: melbourneit.au/contact-us