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The domain I want to register has already been registered!

Domain names are registered on a first-come, first-served basis. As long as the registrant of the domain is eligible to hold the licence (if they meet all the requirements), then they can keep that name. You can attempt to contact the owner of the domain name licence, enquiring whether they wish to transfer it to you, however they are under no obligation to do so. Note: Melbourne IT can only provide you with a domain name registrant’s contact information as detailed on the public record.

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I’ve found a .au domain that doesn’t meet the rules!

For .au domain names, you can view some extra details about eligibility and complaints here.