What is the status of my hosting order?

Note: This article covers Melbourne IT DPS customers only.

Most hosting purchases will be immediately completed upon submission. If there are any issues, you can determine the issue by;

Depending on the status of the order, you can determine why the order has not yet completed.

Preauth failed – The preauthorised payment has failed, this may be a temporary issue with your card at the time of the order.
Create invoice failed – The invoice for the renewal failed to generate.
Completion failed – The payment has failed to complete and will be reviewed by the domains team in a timely manner.
Manual check failed – The purchase needs to be reviewed manually by the accounts team, who will contact you if any issues arise.
Setup hosting package failed – The purchase has failed to set up for a variety of reasons and will be manually reviewed by the accounts team.
Rejected – The purchase has been rejected due to a payment failure.

If you encounter any of these order statuses, or one that isn’t listed above, please contact your Account Manager.