What is the status of my hosting order?

Note: This article covers Melbourne IT DPS customers only.

Most hosting purchases will be immediately completed upon submission. If there are any issues, you can determine the issue by;

  1. Login to your parent level admin panel
  2. Hover over 'Order'
  3. Select 'Pending Product Order'

Depending on the status of the order, you can determine why the order has not yet completed.

  • Preauth failed – The preauthorised payment has failed, this may be a temporary issue with your card at the time of the order.
  • Create invoice failed – The invoice for the renewal failed to generate.
  • Completion failed – The payment has failed to complete and will be reviewed by the domains team in a timely manner.
  • Manual check failed – The purchase needs to be reviewed manually by the accounts team, who will contact you if any issues arise.
  • Setup hosting package failed – The purchase has failed to set up for a variety of reasons and will be manually reviewed by the accounts team.
  • Rejected – The purchase has been rejected due to a payment failure.

If you encounter any of these order statuses, or one that isn’t listed above, please contact your Account Manager.