Email sending restrictions

Limitations are placed on both the size and number of emails users can send from our servers to ensure the reliability and speed of our mail services, and to minimise the impact of spam sent from a compromised account. The following restrictions apply to customers using our email services:

Service descriptions

• The SMTP server is used to send emails when connecting to our Email servers via a third-party device (Outlook, Apple Mail, iPhone, Thunderbird)
• The Webmail service is the service customers use when logging into their online email portal
• The Cloud Hosting Smarthost service is the service customers use when sending emails from our Cloud Hosting website servers (such as when online contact forms are used)

What happens if you reach the hourly/daily email sending limit

Depending on the service you are using, you will get one of two types of messages if you try to send out more emails than the server allows you to. The error messages look like this:

If you get one of these error messages when sending out emails, it means you've hit your email sending limit. If you believe this is an error, or if you require further assistance, please contact our support team.

Sending mass emails

If you want to reach a large number of email recipients, we recommend using software specifically built for mass email marketing.