My email disk space is full. What do I do to fix it?

Receiving an error message advising that your disk space is full indicates one of two things. The first possibility is that one or more of your users has incorrectly configured their settings so as to preserve a copy of every email sent to them on the server. The second possibility is that your usage has grown to exceed the set limits of the account - either because you have a large number of users or because each user is receiving a large number of emails.

If you are able to access webmail, you may be able to manually clear the mailbox. See our article on how to access webmail.

If this works, it is also suggested that you log into your control panel as the administrator and check the settings of each user. There are options regarding how long emails are kept on the server after being delivered to the email client which may prevent this becoming an issue in the future.

If you are unable to clear the inboxes via webmail, please contact our hosting department. We will be able to, in the first instance, temporarily increase your storage limit in order for you to follow the steps above. However, if this problem has arisen in the past, we will insist that you upgrade your plan to one with a more appropriate storage limit.