Locating your Support Pin

A support pin is a six-digit number found in your Melbourne IT account. It is used to verify your access when you contact our customer care team. Before providing any information or making changes to your account, our customer care team will first need to confirm your access. While there are several authentication methods, the most common is the six-digit support pin.

Follow the steps below to locate your support pin.

1. Log into your online account at melbourneit.au
2. Click on your icon at the top right

3. Click on 'show pin' and it will reveal for you to read out

Pro-Tip: you can click on the revealed pin to immediately copy it so you can paste it into a chat with us or email!

If you are already in the Support tab, you can view the support pin on the left hand side and generate a new one if needed.