Known Scams

This article contains a list of all known scam emails that may be affecting our customers.

Protect your data:

Watch out for emails that don't know information about you, e.g. "Dear Customer".
Emails that do not show your correct Melbourne IT Account Reference.

Links that take you to a website other than melbourneit.au or melbourneit.com.au.
Notices to make a payment or renewal when these are not due yet. You can always log in to your account to check when your services are due and renew securely once logged in.

Always check the sent address from emails you receive. Emails sent by Melbourne IT will have our domain after the @ symbol (such as [email protected] or [email protected]. Emails from our marketing channels will be sent via: [email protected]

June 2024

We would like to alert you to a recent phishing scam identified by auDA that is targeting .au domain registrants via email.

Scammers are posing as auDA employees and sending emails to registrants, asking them to click a link to confirm their contact details to retain their .au domain name license.

Please be aware of emails that claim to be from auDA containing the subject field:
"Please confirm domain name ownership, with the registrants domain inserted."

auDA has issued a public statement on their website to inform registrants about this scam and has provided links to additional information and support resources regarding scams. The ACCC’s Scamwatch has also been notified.

At this time, auDA has not provided an update on the number of customers affected. We will keep you informed of any further developments. Please feel free to reach out to our customer care team for any further questions or concerns.

If you believe you may have received a phishing or scam email impersonating us; please contact us via your Console Support Tab or speak to our team via phone or live chat.