Reporting Abuse

Here at MelbourneIT, we actively work to stop online abuse in all its forms. You can help us stop illegal and harmful activity by reporting abuse or improper domain usage.

How do I report abuse?

To report spam, phishing, hacked websites, other illegal activity, or content that breaches our Acceptable Use Policy \melbourneit.au/legals/acceptable-use-policy please email [email protected]

Some examples of abuse include:

• Website Abuse: Website abuse refers to any malicious activity that is performed on a website. Some examples of website abuse include malware injection, defacement, phishing, spamming, and illegal content distribution
• Malware Injection: Malware injection involves adding malicious code into a website to infect the devices of visitors with malware
• Email Abuse: This include spamming, phishing, spoofing, and malware distribution.
• Phishing: Phishing is a form of fraud where a cybercriminal tries to trick someone into providing sensitive information, such as usernames and passwords, by impersonating a trusted organisation
• Spamming: Spamming refers to sending unsolicited messages or advertisements. It can be used to spread malware, scam people, or advertise illegal products or services
• Website Defacement: Website defacement involves changing the appearance of a website without authorization from the owner of the site

We recommend you checking who provides the hosting for the domain first by doing WHOIS and DNS checks as you contact the host of the files or email addresses, not just the registrar for the domain.

What happens after I report abuse?

Our System Administrators will investigate all reports of abuse and take appropriate action to stop it (including identifying suspicious files and removing them, updating passwords, suspending services, etc). We may contact the owner of the reported domain, website, or email stating that they need to take immediate action to stop the abuse and take precautions to prevent it from happening again. They must reply with a written confirmation that they have taken action, otherwise, their service will be suspended. However, in some cases, we may suspend the service immediately. We may not update you with the outcome of the investigation.