How To Cancel Subscription Services

You may cancel your subscription at any time by signing into your account and following the instructions provided below.

How to cancel a service

Follow the instructions below to cancel a subscription service.

  1. Log in to your Melbourne IT account
  2. Click on the Account tab

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  1. Under General admin and reports, click Cancel Services

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  1. Select your domain from the drop-down menu

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  1. Tick the box next to the subscription you want to cancel

Please read any important pop-up messages in the yellow box. This will warn you if important services like DNS management are included with this service

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  1. Select a cancellation reason
  2. In the comment section, if you are cancelling email licenses and your selected service includes more than 1 email license (like in the above image), please specify how many licenses you want us to remove. If not specified, we will remove all licenses on the service you selected. You can also leave any additional feedback here

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  1. Click Cancel service

Once a cancellation is submitted, you will receive a cancellation reference ID. Please allow up to 3 business days for the cancellation to be processed. You will receive a confirmation email once the cancelation has been completed.