SSL FAQ

What is the Refund Policy for SSL Certificates

Once you complete the order process and approve the SSL certificate via the order confirmation link, the purchase is final and non-refundable.

How do I get my SSL Certificate Reissued?

If you need to reissue your SSL certificate due to changing server environments, please contact our Support team via Live Chat, Call or raise a case 24/7 in your Console.

Is it installed?

To verify if your SSL certificate has been installed on your server, use an online SSL checker to perform a lookup against your domain name. The SSL checker will inform you if the certificate is not installed. Note, modern web browsers may not display the lock symbol in the URL bar and require you to click through settings to see the status.

Using a Third-Party SSL Certificate on my Legacy Cloud Hosting?

We do not accept the installation of third-party SSL certificates on our Cloud Hosting environment. To use an SSL certificate on a website hosted on our Cloud Hosting server, you must purchase the SSL certificate through us by contacting our sales team via phone.

Installing a Third-Party SSL Certificate on cPanel Hosting

You may install third-party SSL certificates on our cPanel Hosting environment. Consult our support staff if you have an SSL certificate you wish to use but are receiving an error when trying to install.

Note that you may need a dedicated IP address to accompany your certificate, which can be purchased through our sales team.