How To Make Payments

You can pay your invoices using any of the following methods:

• Credit Card
• BPAY
• Prepaid Credit

We do not accept payments via EFT, PayPal or Amex (USD). Amex & Diners cards in AUD are supported.

BPAY

For instructions on how to make BPAY payments, please contact your bank. To view your Biller Code and Biller Reference numbers, please follow the instructions below:

1. Log into the Console
2. Click on the Billing tab
3. Locate the invoice you wish to pay and click Pay now
4. Note down your BPay biller code and BPay reference and use them to make payment to us from your bank

Please note: BPAY payments can take up to 3 business days to complete.

Prepaid

Customers can deposit funds into a prepaid account held with us to be used to make bulk or future purchases. Funds may be deposited via credit card or BPAY. To request a pre-paid account follow the instructions below:

1. Log into the Console
2. Click on the Billing tab
3. Click Request a pre-paid account

This action will send an email to our Accounts department, who will set up a Prepaid account for you. We do not allow automatic prepaid account creation, in order to avoid fraudulent deposits by credit card skimmers. A staff member from our Accounts department will review your request to ensure you are a legitimate customer and will enable your account within 48 hrs.

Once your prepaid account has been setup, you can add credit to your prepaid account by following the steps below.

1. Log into the Console
2. Click on the Billing tab
3. Click on Add pre-paid credit
4. Follow the on screen instructions

Please note: This only adds credit to your prepaid account for current or future use. If you already have an outstanding invoice, you will need to manually pay it off, as topped-up credit will not automatically pay outstanding invoices.

Please don't hesitate to let us know if you have trouble with any of the above - our friendly support team are here to help.