Update Your Account Details

Update your account details online

Follow the instructions below to update your primary contact name, email address, phone number, and postal address.

1. Log in to your Melbourne IT account
2. Click on the Account tab
3. Click Edit in the Account details section
4. Update your contact details
5. Click Update contact details

Update your account password

1. Log in to your Melbourne IT account
2. Click on the Account tab
3. Click Edit in the Account password section

Update your account contact details over the phone

Our customer care team can update your account information over the phone. All over-the-phone account updates require verbal verification (with your support code, MFA passphrase or SMS verification code). If you don't have your account login details available when calling, you will be emailed a password reset (you can also click here).

The password reset can only be sent to the email address saved on the account. If this email address is not valid, you will need to update your account contact details.

Update your account details

If you need to update your account details but are not able to log into your account or receive a password reset, you will need to submit a support enquiry. We will then contact you with the next steps.
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