Accessing Account Information

The Account Level console

Your Melbourne IT account (sometimes referred to as the Console) is the primary access point for managing your contact information, billing & invoicing, orders & purchases, and domain summary information.

Domain management

Domain management (DNS, zone records, email and Webhosting, etc) is controlled via the domain level console. You can access this by clicking Manage next to the domain name you want to edit/manage. Each domain name also has its own username and password, allowing direct login to manage the domain. These details are often given out to web developers, so they can access the domain and web hosting but are restricted from editing billing and contact information.

The Account level password

Your Melbourne IT account can be accessed with your domain name, email address or account reference and password.

If this information is not readily available, a customer can easily recover their account login details, provided their contact information on the account is currently up to date.

To recover your account password

1. Click here
2. Click Forgot password?
3. Type inAccount Reference that you've forgotten the password of.
4. Click Submit. An email is generated and sent to the email address you have listed for the account, it will contain: