Migration To The Console - MyAccount Payments

Migration to The Console – My Account Payments

You recently received notification of your account moving to our new account management platform, The Console. As such, the way you manage your services with us will change - for the better.
In addition to being able to manage your account via The Console, we’ve enhanced our payment methods on offer to streamline your experience.

Credit Card Payments

The Console gives you the ability to automate payments via Credit Card. This is a hassle free way to manage your account. To add Credit Card details to your account and to set the default payment method for all billing services, follow these steps. Similar to our previous billing system, you’re also able to make a one-off payment using your Credit Card by following these steps. If you need to update or modify the Credit Card details we have on file for you, please click here.

Accepted credit cards:

• VISA (AUD/USD)
• MasterCard (AUD/USD)
• American Express (AUD)
• Diners (AUD)

Credit Card payments will have the following transaction reference on your bank statement: Melbourne IT Ltd

Prepaid Account

You can deposit funds into a prepaid account held with us, to use for future purchases or renewal payments. You can deposit funds into a prepaid account via an accepted credit card or via BPAY from your cheque, savings or transaction account. Click here to find out how to set this up for your account.

How To Make Payments

Credit Card

For new orders made online, you will have the option of adding a credit card to make payment or alternatively if you have a credit card on file (refer to the updating your credit card information section) you can select from the drop-down box provided. To pay for the renewal of a service, follow the instructions below:

1. Log into The Console
2. Click on the Overview tab
3. Locate the subscription you wish to renew
4. Click the Renew link next to the expiry date
5. In the Payment Details section, select an available option from the drop-down box or add a new credit card

Prepaid Account

To request a prepaid account, follow the instructions below:

1. Log into The Console
2. Click on the Billing tab
3. Click Request A Prepaid Account

Our team will enable your account within 48 hours. To avoid fraudulent transactions, we do not automatically provide customers with a prepaid account. Once your prepaid account has been setup, you can add credit by following the instructions below:

1. Log into The Console
2. Click on the Billing tab
3. Click on Add Prepaid Credit
4. Select either the Recharge Using Credit or Recharge Using BPAY options
5. Contact your bank or financial institution to make this payment

Please note: BPAY payments may take up to 3 business days for the funds to be available in your prepaid account.

Updating Your Credit Card Information

Add, remove or modify credit card information

To add, remove or modify credit card information within your account, follow the instructions below:

1. Log into The Console
2. Click on the Billing tab
3. Click on [edit] next to Default Credit Card
4. Edit your current credit card details or add a new credit card to your account
5. Select “Make this credit card the default payment method for ALL billing services” if you wish to automate the payment of all your future services billed

Modify the credit card being used for a subscription

You can assign a separate credit card to each domain name managed under your account, should you wish to do this. Any subscription service attached to the domain name will be automatically charged to the specified card. To modify the card being used, follow the instructions below:

1. Log into The Console
2. Click on the Billing tab
3. Click Service And Billing Details
4. Locate the subscription you wish to modify the credit card for and click on Credit Card under the Payment Method column