How do I set up my Signature hosting plan?

Note: If you are using our Cloud / cPanel plans please refer to 'The Console' category.

PLEASE NOTE: You need to finish this step in order for your email service/website to be visible on the internet. It may takeup to 24 - 48 hours from completing this step for your service to become active.
Any services you have with another provider will go down once this step is completed.

To link your domain name to your hosting plan, you will need to delegate the name to the following servers below (if your domain name is not hosted with Melbourne IT, you will need to contact your Registrar to arrange this).

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For instructions on how to delegate your domain name using Melbourne IT, see this post - How do I change the nameservers on my domain (re-delegate)?


Step 1.Open your web browser and then open your control panel. This is typically in the format of "".
Step 2.Enter your administrator User Name and Password when prompted. Click 'OK'.
Step 3.Select 'Mailboxes'.
Step 4.Enter your administrator User Name and Password. Click 'OK'.
Step 5.Click 'Configure New'.
Step 6.Enter your User ID. This should be the first half of your new Email Address.
Step 7.Enter your Email Address.
Step 8.Enter your Password. Your Password must be between 6 and 16 characters and must include at least one number.
Step 9.Scroll Down and Click ‘OK’.
Step 10.Your email address is now ready!


Step 1.From the menu bar in Outlook, click on 'Tools'. Select 'Account Settings'.
Step 2.In the email tab, select 'New'.
Step 3.Enter your name, email address and password.
Step 4.Check the box for ‘Manually configure server settings' or 'Additional server types'. Click ‘Next’.
Step 5.Select 'Internet email' and click 'Next'.
Step 6.Enter your Server Information. ‘Incoming mail server’ and ‘Outgoing mail server(SMTP)’ are both ‘mail.’ then your domain name. For example:
Step 7.Enter your user name (the first part of your email address) and your password. The username should entered as the first part of the email address (before the dot). For example, if my email address was [email protected] the username would be user1
Step 8.Select ‘More Settings’ at the bottom of the window.
Step 9.Click ‘Advanced’.
Step 10.Replace the ‘Outgoing server (SMTP)’ with ‘587’. Click ‘OK’.
Step 11.Click 'Test Account Settings'.
Step 12.Click 'Close'.
Step 13.Click 'Finish', and then click 'Close'.
Step 14.Outlook is now ready to receive emails!


You will need an FTP client tool, we suggest a free third party application called FileZilla, which can be downloaded at this address:

Please install your FTP client on your PC and ensure that your domain name has been delegated to the Name Servers at the top of this page (please allow 24 - 48 hours for propagation).

All FTP clients will require the following:

Hostname: Your Domain Name

Username: Your Control Panel Username

Password: Your Control Panel Password

Port: 22

Once connected, you will be able to move your website’s files from your PC to the www/htdocs directory on our server.


If you're using a shared computer and don't have Outlook, you can easily check your email by visiting Webmail. This URL is typically in the format of http://yourdomainname/controlpanel/

We recommend that you don't store large amounts of mail in Webmail. This could potentially cause corruption and a possible loss of information.

We also recommend you keep a local copy of your website at all times for backup purposes.