Complaints Handling & Feedback Policy

We'd love to hear from you

We welcome any feedback, both positive and negative, regarding your experience(s), our policies and processes, staff, our conduct in the industry as a domain and service provider, and any general industry concerns you may have. Click here to submit feedback.

To report spam, phishing, hacked websites, or other illegal activity, please email [email protected].

Please note this is not a support enquiry form. For questions or issues relating to your website, emails, or account, please contact customer service.

Upon submission of the feedback form, you will receive an automated tracking number by return email - all future communication in regard to that matter should reference that number. If you do not receive a tracking number, it means Melbourne IT has not received your feedback. Please try again or contact our support team at 1300 654 677 and a representative will assist you.

For all our contact details, please click here.