Creating and managing users

Note: If you are using our Cloud / cPanel plans please refer to 'the Console' category."

Note: The User ID and Password combination you create for a user is for their Control Panel access. After you create the user, provide them with their UserID and Password, along with their Control Panel URL: https://your_domain_name/ControlPanel. When they browse to that URL, they will be presented with a link to their Control Panel. Once they click on that link, they will see fields for their UserID and Password fields. After filling in the fields, they can access their Control Panel.

To Configure User Attributes:

The User ID, Full Name, and the Password fields must be populated before you click Save or Save/Create Another. If you try to save a new user without filling out these fields, you will get an error message. If you click Cancel or navigate away from your Create User window before you save your changes, the changes will be lost and the user account won't be established. You can edit the User Options section at any time, but you can only set up an Autoreply after you have saved the user for the first time.

1. Click Create Users/Edit Privileges, or select Users --> Create Users/Edit Privileges. Or, click Create New from the User List window. The Create User window appears.
2. Type a User ID and the user's full name in the appropriate fields. This User ID serves as the prefix (what is before the "@" symbol) of the email address of the user.
3. Type a password in the New Password and Confirm Password fields. This password must be at least 6 characters in length and must contain at least one non-alphabet character. As for all other password-protected features, the same advisories apply: a mix of letters and numbers, something easily remembered but not easily hacked. Most especially, do not re-use a password for more than one account.
4. Select the privileges you want for this user. All three privileges are selected by default.

• Leave the Email check box selected if you want this user to be able to send and receive email using the UserID and Password you created in the Attributes section.
• Leave the File Storage check box selected if you want this user to be able to upload files to a sub-directory of your account.
• Leave the Web check box selected if you want this user to upload Web content that could be seen by people browsing your site.
  Note:If you want a user to post Web content, you also must have the File Storage box checked.

If you want to configure the User Options section later, you click Save. The User List window appears.

If you want to create a new user, click Save/Create Another. The Create User window refreshes with blank fields.

If you do not want to keep this user configuration, click Cancel. The User List window will appear.

Configuring User Options

To Configure User Options:

1. The UserID you created for this user is their default email address. An alias is an additional mail name for this user. Email messages sent to this alias address are routed directly to the Inbox of the user you create here. For example, a sales manager whose user ID is [email protected] might also want to receive general information requests. You can do this by adding the alias [email protected] to the user account.
2. If you want the user to upload content that will be viewed on your Web site, name a directory for that content in the Web Alias field . Type the name of the alias you want in the Web Alias field, and click Add. The window refreshes with a confirmation message.
3. To delete the alias, click Delete in the row for the alias. Once you click Add, you cannot click Cancel to remove the alias. If you want messages forwarded automatically from this email account to another, type the other email address in the Mail Forward field. If you want to keep a copy of the forwarded mail in this user's Inbox, check Save a copy of forwarded message in my mailbox.
4. Click Save. The User List window appears with a message informing you that the user has been added.
5. To add this user and create another, click Save / Create Another. The Create User window refreshes with a message informing you that the new user has been added.

Configuring New Autoreplies

Note: You cannot add an Autoreply for a new user until you have saved the user. Once you have saved a new user, click Edit for the user in the User List window. Then you can click the Manage Autoresponders link at the bottom of the User Profile and set up an Autoreply.

About Autoreplies/Autoresponders

An Autoreply or Autoresponder is a note you can direct the mail system to send automatically when an email message arrives at the Inbox of a specific user. For example, a sales manager whose email address is sales@your_domain.com might be on vacation. To ensure email messages to that address are answered, you can do two things: forward the message to someone else, who will handle the message manually, and/or you can direct the mail system to send out a reply to all messages arriving at the manager's inbox. This way, customers will know immediately that someone is looking at the mail.

If you use Autoreplies, be aware that spammers who get through your defenses will also get automated replies to email they send to that address. This could cause a long term problem; email addresses that reply back to spam become targets for more intense attacks.

To Configure Autoreplies

1. Click User List, or select Users --> User List. The User List window appears.
2. Click Edit for the user you want. The Edit User window appears.
3. Click Manage Autoresponders. The Autoreplies window appears.
4. Click Create New Message. The Add Autoreply window appears.
5. Type a name for this Autoreply in the Message Name field. Your message names should describe the nature of the message so you don't have to read each message if you create more than one.
6. If you want to create a subject for the autoreply, type Subject: in the first line of the text field and then the subject line you want others to see and press Enter. When the Autoreply is sent, this first line appears as the subject line of the message.
7. Type the body of the message below the the first line.
8. Click Save. The Autoreplies window appears with a confirmation message. Or, to create another Autoreply for this user click Save/Create Another, or, from the Autoreplies window for this user, click Create New Message.
9. From the Autoreplys window, click Enable for the Autoreply you want to use. The window refreshes with a confirmation message.
10. To view an Autoreply, click Edit for the message you want. The Edit Autoreply window appears.

Managing Existing Autoreplies

You can have only one Autoreply active per user. When you look at the Autoreplies associated with a user, you will see the Status column showing them disabled, with the exception of the one Autoreply you have enabled. If you do not want to use an Autoreply, click Disable All. You can then enable one later. To view the Autoreplies of a particular user, access the user through the User List window. To view your Autoreplies, click Autoreplies, or select Mail-Autoreplies. The Autoreplies window appears, with your Autoreplies.

If you use Autoreplies, be aware that spammers who get through your defenses will also get automated replies to email they send to that address. This could cause a long term problem; email addresses that reply back to spam become targets for more intense attacks.

To Manage Existing Autoreplies

1. To manage your Autoreplies, click Autoreplies, or select Mail-Autoreplies. The Autoreplies window appears.
2. To manage a user's Autoreplies, click User List, or select Users-User list. Click Edit for the user you want. The Edit User window appears. Click Manage Autoresponders. The Autoreplies window appears.
3. Click Edit for the Autoreply you want. The Edit Autoreply window appears.
4. Type a new name for this message, if you want.
5. Edit the message in the Message Body text box.
6. Click Save. The Autoreplies window appears with a confirmation message.