How do I manage invoices and payments?

All invoice records are quickly and easily found inside your MyAccount, meaning you can spend more time running your business and less on paperwork! We’ve set up many of the billing features so that they will debit your card automatically, meaning that you don’t have to spend time organising payment if you prefer not to. If you see something that doesn’t make sense or that you’d like us to check for you, please give us a call, use our chat bot or send an email and one of the team will be happy to go through it with you.

With every purchase of product a or service with MelbourneIT a payment invoice will be issued to you. Typically MelbourneIT send you an invoice via the email address stipulated within your MyAccount profile. To ensure your contact details are correct, please refer to the What is a MyAccount? Do I need one? user guide.

View All Invoices

Selecting this option will present you with all the invoices issued under your MyAccount username. These invoices include paid, outstanding and any invoice resulting in a refund. Having access to all your invoices in the one area helps track payment history and invoice consolidation. From here, you are able to print if necessary.

View Paid Invoices

Aside from viewing all invoices, you are able to narrow your search by clicking View Paid Invoices. The MyAccount will filter your results by only Paid invoices.

View Outstanding Invoices

To determine whether or not you have any outstanding payments, you can refer to the 'View outstanding Invoices' section. If for any reason you have an outstanding payment, an invoice will be issued that can be viewed here.

View Refund Invoices

If you received a refund off Melbourne IT, a refund invoice will be issued to your MyAccount email address. To check online, you can click View Refund Invoices and you can filter your invoices to only display your refund.