Updating The Payment Method And Billing Details For A Current Order

Melbourne IT allows customers to update their billing details on a particular order, as long as the order has not yet been rejected. You can update these details by following the steps below:

  1. Login to the Console
  2. Click on the Billing tab
  3. On the lower right hand side, click View Pending Orders
  4. Click on "Update Billing Details" in the far right column for the respective order
  5. You can then select a different billing method or add a new credit card to be used for that order

Note: Updating the billing details in this way only affects the specific order you have adjusted, while future payments for the domain name will revert to the original payment details as recorded in your account settings. To view the billing method selected for each domain please follow these steps:

  1. Login to the Console
  2. Click on the Overview tab
  3. Click on the View a summary of all services link
  4. The Payment column will display the payment method for this specific service

If you have any trouble updating the information, please give us a ring 24/7 or create a case via the Support tab in your Console.